FieldAware: Enhancing Your Field Service Operations with Client Services

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FieldAware: Enhancing Your Field Service Operations with Client Services

Solution Consulting

FieldAware understands that selecting a field service platform is a crucial decision that requires effort. Hence, they provide a dedicated team of solution consultants who collaborate with customers and the sales team to create tailored solutions that best meet business requirements. These consultants work closely with clients to ensure the maximum benefits of the field service software are realized, ultimately taking the business to the next level.

Implementation

FieldAware's global team of skilled business and technical professionals brings unparalleled expertise to configure, extend, deploy, and support customized field service solutions. By employing a customer-centric agile approach, they enable clients to achieve rapid service activation. With experience across over 100 industries, FieldAware ensures quick time-to-value, significant ROI, and reduced implementation costs by leveraging proven methodologies and industry best practices.

Training & Education

FieldAware University offers clients various training options, including individual web-based training, monthly webinars, and an on-demand video library. They focus on role-based training for Admin, Dispatch, and Field Tech roles to ensure comprehensive learning. The University, along with the customer success and support teams, ensures that clients have access to the necessary resources and assistance for effective learning and skill development.

Customer Success

FieldAware's Customer Success Managers are dedicated to ensuring initial customer success and continuous adoption and growth. With a deep understanding of field service challenges, these managers guide clients through the partnership lifecycle, helping them leverage technology investments as their business evolves. Through a customer journey approach, FieldAware CSMs work closely with clients to enhance software adoption and transform it into a valuable business tool.

Customer Support

FieldAware views itself as an extension of your team, providing world-class support to reduce risk, maximize uptime, and lower total cost of ownership. Their global support experts are available 24/7 to resolve technical issues through various channels, including telephone, email, text, and web support. Additionally, clients have access to a self-service support portal, education materials, guided in-app tours, and notifications for software updates.

IT Development & Enhancements

FieldAware's commitment to continual research and development ensures their solutions are built on the latest technologies and designed for service execution. With dedicated engineers focusing on enhancing the core platform and exploring new technologies, FieldAware stays at the forefront of innovation. Their goal is to provide robust enterprise solutions that meet the evolving needs of their customers.

Partners

FieldAware's partner program extends the value provided to customers by collaborating with referral partners, technical service partners, and solution extension partners. By offering choice, flexibility, and quality through their partners, FieldAware ensures customers have easy access to complementary products and services that enhance their field service operations. Partnering with FieldAware opens up opportunities for customers to maximize the benefits of their field service investment.

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