Empowering Your Field Service Journey with FieldAware Client Services

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Empowering Your Field Service Journey with FieldAware Client Services

Solution Consulting

FieldAware understands that selecting a field service platform is a significant decision for any business. To facilitate this process, FieldAware provides a dedicated team of solution consultants who work closely with customers and the sales team to craft a solution tailored to meet the unique requirements of each business. These solution consultants engage personally with clients to ensure that the full benefits of FieldAware's field service software are maximized, taking businesses to the next level.

Implementation

With a global team of experienced professionals, FieldAware offers unmatched skills and expertise in configuring, extending, deploying, and supporting innovative field service solutions that align with business requirements. Through a customer-centric agile approach, clients can achieve rapid service activation, ensuring quick time-to-value, significant Return On Investment (ROI), and reduced implementation costs and risks by leveraging proven methodologies and industry best practices.

Training & Education

FieldAware University provides clients with a range of training options, including individual customer web-based training, monthly webinars covering general topics, and an on-demand video library. The training resources are role-based, focusing on critical roles such as Admin, Dispatch, and Field Tech. These resources, along with the support and customer success teams, ensure that clients have access to the necessary knowledge and skills to maximize the benefits of FieldAware.

Customer Success

FieldAware assigns dedicated Customer Success Managers to every client to ensure initial success and continued adoption and maturity. These managers work closely with clients, leveraging their deep understanding of field service challenges and the capabilities of FieldAware to guide businesses through their entire partnership lifecycle. By utilizing a customer journey approach, the Customer Success team helps clients evolve their software adoption to meet new challenges and create additional value.

Customer Support

FieldAware sees itself as an extension of the client's team, offering world-class support to maximize uptime and reduce the Total Cost of Ownership (TCO) of the software. With a live support team available 24/7, clients can quickly resolve technical or user issues. Multiple support channels, a self-service portal, access to education materials, and in-app user tours ensure that clients have all the resources and guidance they need for efficient software utilization.

IT Development & Enhancements

FieldAware prioritizes research and development to ensure its solutions remain cutting-edge and aligned with industry advancements. The company invests in a dedicated team of engineers focused on enhancing and evolving the platform while also exploring new technologies. This commitment to innovation aims to deliver robust enterprise-quality solutions that meet the evolving needs of customers.

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