Fanuc's Service Commitment
Fanuc Automation's Service-First Philosophy is a testament to their dedication to sustainable service and product longevity. With almost half of Fanuc India's engineers devoted to services, the Service Resource Center, managed by experienced product line experts, ensures personalized service delivery across the nation. The range of solutions offered includes predictive, preventive, and breakdown maintenance options, all aimed at enhancing the customer experience.
Parts Sales
Fanuc India's strategic position within Fanuc's global service network enables them to maintain an extensive inventory of spare parts to maximize uptime for customers. With a value of USD 15 million worth of Fanuc Original Spare Parts stocked ex-stock across various warehouses in India, 99% of spare parts and consumables are readily available for immediate breakdown requirements. Efficient inventory planning and logistics ensure timely delivery to customers.
Repair and Maintenance
Fanuc India offers comprehensive repair and maintenance services, including unrivaled parts repair for components over 30 years old. The service includes exchange options for various parts, full inspection, overhaul, refurbishment, software updates, washing, painting, and a 6-month FANUC warranty. Customers can rely on Fanuc India's expertise in managing their equipment efficiently and effectively.
Unique Contracts
Fanuc provides customers with cost-effective follow-on contracts immediately post-warranty period, offering spare parts and maintenance services at competitive rates. Their Preventive Maintenance Contract (PM-C) tailored for companies with under 15 CNC machines, provides thorough health checks, on-the-job training, backups, inspection reports, and discounted consumables replacement. These contracts aim to reduce the total cost of ownership for customers.
Customized Services
In acknowledgment of diverse customer needs, Fanuc India offers customized service packages to enhance equipment performance and uptime. These packages cover a range of services including ROBOT and ROBODRILL overhauls, CNC machine audits, motor servicing, consumables planning, training, and more. Fanuc's commitment to tailored solutions ensures that customers can operate at maximum efficiency with minimal downtime.
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