Revolutionizing IT Assistance with Espressive Barista

Espressive, Inc.

Revolutionizing IT Assistance with Espressive Barista

AI-Powered IT Assistance

Espressive Barista offers exceptional IT assistance through AI technology. By automating routine tasks, Barista enables IT teams to deliver efficient and autonomous support at scale.

Gold Standard Service Desks

Barista helps organizations achieve the gold standard in service desks by reducing costs and enhancing employee experience, productivity, and satisfaction. Its 24/7 autonomous self-help feature ensures employees can access IT support whenever they need it.

Conversational AI for Enhanced Support

Espressive Barista utilizes conversational AI to provide personalized solutions to IT-related queries, issues, and requests. This not only improves employee productivity but also increases satisfaction by offering meaningful interactions.

Employee Language Cloud

The Employee Language Cloud is a cutting-edge large language model that encompasses over 4 billion phrases across various departments and languages. It offers curated answers to industry-specific topics, eliminating repetitive queries and enhancing overall efficiency.

Efficient IT Service Management

Barista streamlines IT service management with features like smart ticketing, proactive resolution, outage detection, and agent assist. These functionalities reduce resolution times, proactively address issues, and ensure a seamless user experience.

Customization Capabilities

Espressive Barista provides users with the flexibility to customize without the need for extensive coding. The Barista Control Center empowers organizations to extend the language model, design interactive conversations, and integrate with third-party systems effortlessly.

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Revolutionizing ServiceNow Teams with Espressive Barista - Transforming Catalog Management

Empowering Overloaded ServiceNow Teams

Espressive Barista is revolutionizing the way ServiceNow teams operate by empowering overloaded teams through its innovative catalog management solutions. By streamlining and simplifying complex catalog management processes, Barista enhances team efficiency and effectiveness, enabling them to focus on higher-value tasks and projects.

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Revolutionizing Workplace Support with Espressive Barista Infographics

Innovative Virtual Support Agent Solutions

Espressive, in collaboration with Gatepoint Research, conducted surveys to explore how IT and HR departments are leveraging virtual support agents to meet the needs of the hybrid workforce. These infographics provide insights into the challenges and strategies adopted by organizations to enhance employee support and streamline processes.

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Enhancing Onsite Support Efficiency with Espressive Barista

Resolve Hardware Issues Through Automation

Espressive Barista streamlines the resolution of hardware issues by autonomously addressing them without the need for onsite service desk intervention. By proactively identifying when an agent's assistance is necessary, Barista minimizes ticket volumes and in-person visits, ultimately enhancing the overall employee experience.

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Empowering Employee Self-Help at Dexcom with Espressive Barista

Background

Dexcom, a prominent player in diabetes care technology, faced a surge in IT ticket volumes due to rapid growth. John Jacobs, Head of IT Desktop Support, led the initiative to enhance the help desk using intelligent automation, which later garnered HR's involvement.

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Espressive, Inc. Video Resources Overview

Dynamic Integrations with Barista

Barista automates requests by utilizing generative AI to create workflows and automations seamlessly. By importing an API-definition file and providing credentials, Barista streamlines implementation efforts and accelerates time to value.

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Espressive, Inc.