Revolutionize Employee Support with BaristaGPT by Espressive, Inc.

Espressive, Inc.

Revolutionize Employee Support with BaristaGPT by Espressive, Inc.

Streamlined Employee Support with BaristaGPT

BaristaGPT, the conversational, agentic AI-powered virtual agent by Espressive, Inc., is a revolutionary solution that significantly improves employee support and boosts productivity. With a guaranteed high success rate, BaristaGPT offers a seamless experience for employees, resolving 64% of queries instantly at companies like Dexcom, achieving a remarkable 77% employee return rate at Alteryx, and deflecting 73% of employee tickets at Trimble. This AI-powered virtual agent brings a new level of efficiency and effectiveness to workforce support.

Deploying Agentic AI Across the Enterprise

BaristaGPT leverages cutting-edge AI technology to tackle complex tasks within the organization. By automating top use cases, finding answers, troubleshooting issues, and routing tickets correctly, BaristaGPT operates without the need for human intervention. Beyond handling tier 1 questions like password resets and PTO requests autonomously, it also engages employees in the problem-solving process for more intricate queries, enhancing the overall employee experience without having to reach out to the service desk.

Elevating Employee Support at the Workplace

BaristaGPT provides a centralized platform for employees to seek assistance, ensuring round-the-clock availability regardless of their location. By offering features similar to public AI chatbots in a secure workplace environment, BaristaGPT resolves queries promptly and personally. In cases where additional help is required, BaristaGPT seamlessly transitions to live agent chat or ticket submission, facilitating a swift resolution and escalating the matter to the appropriate team for further action.

Optimizing Issue Resolution through Automation

BaristaGPT prioritizes automation in resolving employee issues and requests by dynamically interpreting intent and context to execute workflows instantly. The integration with enterprise software, such as ITSM, iPaaS, and RPA, enables BaristaGPT to independently handle complex matters effectively. Leveraging enterprise software integration elevates the overall employee experience, as BaristaGPT seamlessly interacts with existing systems and ensures a cohesive support mechanism for employees.

Harnessing Enterprise Search Capabilities

With Barista Enterprise Search, employees no longer need to search through extensive documents or external sources for answers. This feature allows BaristaGPT to tap into the collective knowledge of the organization, delivering precise, company-specific responses efficiently. Furthermore, BaristaGPT can dynamically retrieve real-time answers from reputable sources on the internet when internal resources fall short, fast-tracking response times and reducing the need to create new knowledge.

Leveraging Productivity Assistant Functionality

The Workplace Co-Pilot feature transforms BaristaGPT into a valuable productivity assistant that assists employees and agents in various tasks. Harnessing generative AI capabilities, Workplace Co-Pilot helps in document creation, data summarization, insights generation, and executing advanced operations. By utilizing the organization's proprietary knowledge and context, Workplace Co-Pilot ensures accuracy, relevance, and personalized assistance tailored to the specific needs of the workforce.

Enhance Enterprise Operations with BaristaGPT

BaristaGPT by Espressive, Inc. is a game-changer in the realm of employee support solutions, leveraging cutting-edge AI technology to streamline processes and enhance productivity across the enterprise. The platform's innovative features not only revolutionize the support ecosystem but also provide employees with a sophisticated, self-help tool that empowers them to address queries efficiently. Request a demo today and experience the transformative impact of BaristaGPT in your organization.

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