Enhancing Service Desk Efficiency with Barista Agent Co-Pilot

Espressive, Inc.

Enhancing Service Desk Efficiency with Barista Agent Co-Pilot

Utilize Agent Co-Pilot to Improve Agent Productivity

Espressive's Barista Agent Co-Pilot offers a suite of capabilities focused on enhancing IT service desk efficiency while controlling costs. By incorporating AI assistance into ticket handling processes, organizations can streamline new knowledge generation, ticket field population, language translation, and more. This integration aims to reduce mean time to resolution (MTTR) and boost agent productivity, ultimately optimizing service desk operations.

Faster Ticket Resolution, Same Agent Workspace

With Agent Co-Pilot, agents can achieve faster ticket resolutions without the need for a separate user interface. This tool seamlessly integrates into existing call center systems like CXone, AWS Connect, Genesys, or ServiceNow's Agent Workspace. Furthermore, Agent Co-Pilot can work alongside Espressive's virtual agent, BaristaGPT, enhancing the capabilities of the service desk within familiar work environments.

Key Features of Agent Co-Pilot

1. New Ticket Enrichment: Streamline ticket attribute determination and access relevant knowledge with AI predictions. 2. Barista Live Translation: Facilitate multilingual communication through real-time translations. 3. Direct Access to BaristaGPT: Simplify agent interactions by integrating BaristaGPT directly into tickets or chats. 4. Automatic Knowledge Generation: Enhance knowledge base articles through AI-powered observation and generation post-ticket resolution, aiding in faster issue resolutions and improved ticket quality.

Discover How Agent Co-Pilot Can Empower Your Service Desk

Espressive's Agent Co-Pilot offers a seamless approach to integrating AI assistance into service desk operations, aiming to reduce MTTR and enhance agent productivity. By requesting a demo, organizations can experience first-hand how Agent Co-Pilot can transform their service desk efficiency, benefitting from streamlined processes, quicker ticket resolutions, and improved overall service desk performance.

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