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Enhancing Onsite Support Efficiency with Espressive Barista

Resolve Hardware Issues Through Automation

Espressive Barista streamlines the resolution of hardware issues by autonomously addressing them without the need for onsite service desk intervention. By proactively identifying when an agent's assistance is necessary, Barista minimizes ticket volumes and in-person visits, ultimately enhancing the overall employee experience.

Automatically Resolve Employee Issues

Barista significantly reduces the workload on IT service desks by autonomously managing hardware-related problems that traditionally required onsite technician support. This reallocation of resources enables technicians to focus on strategic priorities and critical issues, leading to cost savings, improved mean time to resolution (MTTR), and increased productivity.

Advanced Integrations and Workflows

With an extensive array of automated integrations, Espressive Barista has the capability to detect and address various issues efficiently. By guiding employees through intricate workflows, Barista ensures seamless issue resolution, allowing for a streamlined and effective support process.

Automating Onsite Service Desk Operations

Espressive Barista offers automation for common tasks carried out by onsite service desk agents, including handling hardware issues. From detecting performance problems to facilitating system updates and prescribing preventive measures, Barista optimizes hardware performance, thereby enhancing operational efficiency.

Enhanced Site Support Appointments

Barista simplifies the process of scheduling onsite support appointments, streamlining employee registration and check-in procedures. By providing personalized and contextual experiences for employees when they arrive at the support desk, Barista enhances the overall onsite support efficiency and employee satisfaction.


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Empowering Employee Self-Help at Dexcom with Espressive Barista

Background

Dexcom, a prominent player in diabetes care technology, faced a surge in IT ticket volumes due to rapid growth. John Jacobs, Head of IT Desktop Support, led the initiative to enhance the help desk using intelligent automation, which later garnered HR's involvement.

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Espressive, Inc. Video Resources Overview

Dynamic Integrations with Barista

Barista automates requests by utilizing generative AI to create workflows and automations seamlessly. By importing an API-definition file and providing credentials, Barista streamlines implementation efforts and accelerates time to value.

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Harness the Power of Analytics with Espressive Barista

Smarter Metrics for Smarter Business Decisions

Espressive Barista Analytics offers transparent data insights to enhance adoption rates and resolution efficiency. By utilizing these metrics, businesses can optimize performance, focus efforts effectively, and reduce costs with precision. Whether you require standard reporting or detailed analytics, Barista Analytics caters to your needs by providing relevant data in a format that suits your requirements.

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Enhancing Employee Productivity with Espressive BaristaGPT AI Solution

Revolutionizing Workplace Assistance with BaristaGPT

Espressive BaristaGPT is an innovative agentic AI-based virtual agent designed to transform the way employees receive support in the digital workplace. By leveraging cutting-edge technology, BaristaGPT offers a unified platform for employee assistance, combining artificial intelligence and automation to provide efficient solutions.

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Empowering Employee Support with Espressive Barista AI-Based Virtual Agent

Automated Workflows with Barista

Espressive Barista uses generative AI to dynamically create workflows and automations, simplifying task automation by importing API-definition files. This reduces implementation efforts and accelerates time-to-value for businesses.

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