Resolve Hardware Issues Through Automation
Espressive Barista streamlines the resolution of hardware issues by autonomously addressing them without the need for onsite service desk intervention. By proactively identifying when an agent's assistance is necessary, Barista minimizes ticket volumes and in-person visits, ultimately enhancing the overall employee experience.
Automatically Resolve Employee Issues
Barista significantly reduces the workload on IT service desks by autonomously managing hardware-related problems that traditionally required onsite technician support. This reallocation of resources enables technicians to focus on strategic priorities and critical issues, leading to cost savings, improved mean time to resolution (MTTR), and increased productivity.
Advanced Integrations and Workflows
With an extensive array of automated integrations, Espressive Barista has the capability to detect and address various issues efficiently. By guiding employees through intricate workflows, Barista ensures seamless issue resolution, allowing for a streamlined and effective support process.
Automating Onsite Service Desk Operations
Espressive Barista offers automation for common tasks carried out by onsite service desk agents, including handling hardware issues. From detecting performance problems to facilitating system updates and prescribing preventive measures, Barista optimizes hardware performance, thereby enhancing operational efficiency.
Enhanced Site Support Appointments
Barista simplifies the process of scheduling onsite support appointments, streamlining employee registration and check-in procedures. By providing personalized and contextual experiences for employees when they arrive at the support desk, Barista enhances the overall onsite support efficiency and employee satisfaction.
Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive
seamless operations, and scale effortlessly for long-term success.
Book a Meeting to Avail the Services of Espressive, Inc.