Seamless Global Support for Every Department
Espressive offers an innovative solution that provides scalable self-help support across 15+ departments and in over 100 languages. With Barista, employees can easily access answers to their questions, regardless of the department they belong to. This seamless support system enhances employee productivity and satisfaction by eliminating the need to navigate complex organizational structures and contact different departments for assistance.
Efficient Resolution through Conversational AI
Barista, Espressive's platform, recognizes over 4 billion employee phrases and operates in more than 100 languages. By leveraging Conversational AI technology, Barista can accurately identify the right answer or resolution for employee queries, ensuring quick and efficient problem-solving. In cases where Barista lacks the answer, its Smart Ticketing feature creates and routes tickets to the appropriate help desk teams, optimizing the time to resolution.
Scalability and Flexibility for Enterprise Demands
Espressive's Barista is designed to be enterprise-ready from the onset, supporting 15 departments, over 100 languages, and providing built-in scalability. This platform's elastic architecture allows for the instant provisioning of resources based on employee activity levels, ensuring responsive service and efficiency. The scalability feature enables customers to enjoy cost-effective solutions without the need for dedicated resources that are underutilized.
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