Empowering Employees Everywhere with Espressive Barista: An Omni-Channel Support Solution

Espressive, Inc.

Empowering Employees Everywhere with Espressive Barista: An Omni-Channel Support Solution

Ultra-Accessible Solution

Espressive Barista offers an ultra-accessible solution that taps into the channels employees already use, enhancing resolution across the enterprise. By meeting employees where they are, Barista maximizes adoption and ensures support is readily available. This platform is designed to integrate seamlessly with existing communication channels, allowing employees to access help from desktop or mobile devices, native apps, web browsers, Microsoft Teams, Slack, as well as traditional tools like phone and email.

Effortless Digital Assistance

1. Native App and Browser: Barista can be accessed via desktop (Windows or Mac) or mobile devices (Android or iOS) through native apps or web browsers. This flexibility ensures that employees can seek assistance regardless of the device they are using. 2. Collaboration Tools Integration: Barista seamlessly integrates with collaboration tools like Slack, Microsoft Teams, Cisco Webex Teams, Microsoft Viva, and Google Chat. It deflects or opens tickets through direct messaging or public channels, providing a streamlined support experience. 3. Traditional Tools Support: Barista intercepts communications across various traditional channels such as email, phone, Microsoft SharePoint, SAP applications, and portals. It can even be initiated through QR codes, enhancing accessibility. 4. Phone Integration: The platform integrates with IVR systems, engaging employees proactively while they wait for an agent. Employees can ask questions, receive alerts, and even communicate with Barista via voice, ensuring a seamless support process.

Boost Employee Adoption and Resolution

Espressive Barista's comprehensive support solution is designed to boost employee adoption and resolution rates by providing assistance where employees are most comfortable. By offering a diverse range of access points, including mobile, desktop, collaboration tools, and traditional channels, Barista ensures that employees can seek help easily and efficiently. This approach not only enhances productivity and employee satisfaction but also contributes to cost reduction by streamlining support processes and resolving issues autonomously.

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