Automated Outage Detection: Minimize Costs and Improve Productivity

Espressive, Inc.

Automated Outage Detection: Minimize Costs and Improve Productivity

Automated Outage Detection Solution Overview

Automated Outage Detection by Espressive, Inc. offers a comprehensive solution to identify outages faster, reduce costs associated with outages, and enhance service desk and employee productivity. By monitoring over 2,500 SaaS applications, on-prem applications, and endpoints, this tool helps pinpoint the root cause of network, hardware, or software issues. When outages are detected, service desks are promptly alerted, and tickets are automatically generated to streamline support processes.

Efficient Outage Impact Management

During outages, IT service desks can be inundated with calls and tickets. Automated Outage Detection helps mitigate this impact by verifying app availability before executing complex runbooks to resolve issues. This proactive approach reduces financial implications, increases operational efficiency, and ensures minimal disruption to the organization.

Enhancing Service Desk Operations with BaristaGPT

Espressive BaristaGPT, the virtual agent integrated with Automated Outage Detection, plays a crucial role in improving service desk efficiency and employee productivity. When employees report application problems, BaristaGPT verifies outages and automatically creates parent or child tickets. This eliminates the need for manual triage, allowing agents to focus on critical tasks while ensuring employees are promptly informed about outage status.

Key Features of Automated Outage Detection

1. Validation of over 2,500 SaaS applications to quickly identify application issues. 2. Ability to identify and resolve local device issues by integrating with digital employee experience tools. 3. Automation of known application issues communication to employees and service desks, reducing unnecessary troubleshooting efforts.

Real-Time Outage Management

By preemptively addressing potential outages, Automated Outage Detection helps organizations minimize the cost impact and enhance overall efficiency. This leads to increased agent productivity and improved employee experience. Request a demo to see how this solution can benefit your organization.

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