Transforming the Automotive Industry: Piston Ring Service Success Story with Epicor ERP

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Transforming the Automotive Industry: Piston Ring Service Success Story with Epicor ERP

Innovative Evolution of Piston Ring Service

Piston Ring Service, originally a machine shop focused on engine rebuilding, has transformed over the decades into a leading player in the automotive aftermarket industry. By adapting to the changing landscape of the industry and investing in cutting-edge technology, Piston Ring has expanded its operations to encompass 26 corporate stores and 17 franchises across multiple regions. The company's commitment to innovation is evident in its strategic approach to rebranding its stores and creating unique customer experiences to differentiate itself from online competitors like Amazon.

Empowering Operations with Epicor Solutions

For nearly three decades, Piston Ring has relied on Epicor solutions to enhance its operational efficiency and customer service. With Epicor's Eagle Point-of-Sale, PartExpert GFX eCatalog, Vision distribution management, Indago™ WMS, and Industry Data Analytics, Piston Ring has optimized its inventory management, streamlined its parts catalog, and improved its overall business processes. The integration of Epicor solutions has enabled Piston Ring to achieve a 99.85% fill rate, enhance inventory accuracy, and empower its teams to work more effectively.

Revolutionizing Customer Engagement and Employee Satisfaction

By leveraging Epicor's innovative technologies, Piston Ring has successfully reimagined its stores to provide a welcoming and engaging environment for both customers and employees. From creating living room-inspired showrooms to utilizing advanced inventory organization capabilities, Piston Ring has set new standards for customer service and employee satisfaction. The company's commitment to personalized experiences and operational excellence is further exemplified by its diverse workforce and inclusive hiring practices supported by Epicor solutions.

Driving Growth and Adaptability with Epicor

With Epicor's robust suite of solutions, Piston Ring has overcome various challenges in the automotive industry, from mechanic shortages to language barriers. By empowering employees with user-friendly tools like the PartExpert GFX eCatalog and Vision integrated with Indago™, Piston Ring has expanded its customer base, enhanced service offerings, and fostered a culture of continuous innovation. The company's ability to customize processes, safeguard inventory, and deliver exceptional customer service underscores the transformative impact of Epicor ERP on its operations.

Building a Sustainable Future with Epicor

Piston Ring's journey with Epicor ERP highlights the pivotal role of technology in driving sustainable growth and success in the automotive aftercare industry. By embracing digital transformation, optimizing internal processes, and prioritizing customer-centric strategies, Piston Ring has positioned itself as a market leader committed to excellence and innovation. With Epicor as a trusted partner, Piston Ring continues to steer innovation, redefine customer experiences, and navigate towards a future fueled by success and resilience.

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