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Enhancing Collaboration with Enjo's Confluence Server Integration

Pre-requisite: Whitelist Enjo IP addresses

Before integrating Enjo with your Confluence Server account, ensure that Enjo servers are reachable from your Confluence DC/Server host. To achieve this, you need to whitelist specific Enjo host IP addresses. For inbound connections from Enjo Servers, whitelist the IP address 44.228.165.179. For outbound connections to Enjo Servers (specifically for webhooks), whitelist the IP address 52.33.191.85 on port 443.

Connection Steps

To connect your Confluence Server account with Enjo, follow these steps: 1. Log in to the Enjo dashboard and navigate to Settings - Apps. 2. Click on 'Connect Apps' and select 'Confluence Server'. 3. Click on 'Add New' and choose whether you want to connect via API token or Basic Auth. For API token connection, provide the Confluence URL and proceed to the Atlassian Account Page to generate and authorize a token. For Basic Auth connection, input the Confluence account username and password. Once authorized, your Confluence Server account is successfully connected to Enjo.

Use cases

Enabling integrations like Confluence Slack, Confluence Teams, and Confluence webchat through Enjo offers seamless access to information from Confluence spaces directly within these platforms. Connect Confluence with Slack, Microsoft Teams, or webchat to enhance collaboration, streamline communication, and optimize knowledge sharing among team members.

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Enhancing Customer Support with Enjo Answers

Overview of Enjo Answers

Enjo AI Agents leverage Enjo Answers to provide precise and consistent responses to customer queries. This built-in knowledge source consists of Question-based Answers for specific queries and Topic-based Answers for a broad range of question intents within a topic. Topic-based Answers act as fallback options when semantic search on Question-based Answers fails, allowing for configuration of responses to various questions.

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Enhancing Customer Support with Zendesk Help Center Integration by Enjo

Introduction to Enjo Zendesk Integration

Enjo offers seamless integration with Zendesk Help Center, allowing users to enhance their customer support processes and efficiency. By connecting Enjo to Zendesk, businesses can streamline their support operations and provide a more personalized experience to their customers.

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Enhancing Workflow with Enjo Jira Cloud Integration

Connection Steps

To integrate Jira Cloud with Enjo, start by logging into the Enjo dashboard and navigate to Settings -> Apps -> +Connect Apps -> Choose Jira. Follow the steps to add a new Jira cloud connection, enter your Jira URL, create a Jira App link, and complete the connection process by adding Consumer key and Public key. Once done, acknowledge the steps on the Enjo screen to establish the connection.

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Enhancing Efficiency: Integrating Jira Cloud with Enjo

Connection Steps

To integrate Jira Cloud with Enjo, follow these simple steps: Login to Enjo dashboard, go to Settings, select Apps, click on +Connect Apps, choose Jira, add a new connection by selecting Jira Cloud, enter your Jira URL, create a Jira App link, review and complete the link creation process, provide Consumer key, Consumer name, and Public key, acknowledge completion of steps, and click Connect to finish the integration.

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Optimizing AI Agents through Enjo's Training Feature

Enhancing AI Agent Performance

Enjo's Training feature empowers AI Agent administrators to improve the performance of their AI Agents by refining responses to past user interactions. By analyzing past unanswered conversations and taking actionable steps, administrators can enhance the AI Agents' effectiveness in delivering accurate and helpful responses.

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