Enhanced Customer Support Automation
Engagely.ai offers next-generation customer support automation that ensures higher efficiency, accuracy, and productivity across various channels and languages. This automation operates 24/7 in real-time, promising to streamline your support processes.
Key Benefits of Automation
Engagely.ai's automation results in an 80% improvement in the first contact resolution rate, a 62% drop in average handling time, and a 25% reduction in call volumes. By automating routine queries, it eliminates silos in traditional support systems and modernizes the journey from query to resolution.
Core Features
Engagely.ai's AI-powered engagements offer a dynamic contact point that unifies multiple channels, quick query resolutions, intelligent query routing, and smart live agent assistance. It also provides AI-based analytics that offer valuable insights for informed decision-making.
Comprehensive Support Automation Solutions
Engagely.ai's AI Automation Cloud comprises AI bots such as voice bots, chatbots, and email bots that enhance customer engagement in real-time. The platform's voice-first approach, along with omnichannel support, ensures end-to-end customer journeys are intuitive and intelligent.
Industry-Specific Solutions
Engagely.ai caters to enterprises across various industries including banking, insurance, healthcare, telecom, and hospitality. The platform offers tailored automation solutions to meet the unique customer support needs of each industry.
Blog Insights and Success Stories
Engagely.ai provides valuable insights through its blogs, covering topics like the importance of voice bots in customer support and the growth of AI-powered voice assistants in e-commerce. Additionally, success stories showcase real-world implementations of Engagely's solutions, such as transforming merchant engagement in the banking sector.
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