Unlock Digital Customer Service Transformation with eGain Virtual Assistant for Agents

eGain Virtual Assistant for Agents

Unlock Digital Customer Service Transformation with eGain Virtual Assistant for Agents

The Digital Transformation Formula: AX+BX+CX+TX = DX™

eGain's approach to digital experience transformation involves balancing Agent Experience (AX), Business Experience (BX), Customer Experience (CX), and Technology Experience (TX) to achieve Digital Customer Experience (DX) success. This holistic formula ensures a comprehensive transformation strategy.

Consumer and Employee-led Digital Customer Engagement

Consumers and employees are driving the digital transformation wave. Companies must adapt to survive by embracing digital engagement technologies and strategies. eGain recognizes this shift and provides guidance to help businesses become leaders in digital customer service transformation.

eGain's Digital-first Solution

eGain's digital-first customer engagement software offers a mature solution tailored to individual business goals. With a unified platform for consistent experiences across channels, eGain brings years of best practices and expertise to drive successful transformations. Start small, scale fast, and optimize for optimal outcomes.

Expertise in Digital Transformation

With a dedicated team of digital transformation experts, eGain brings decades of experience in customer engagement strategies. By identifying bottlenecks, planning effective solutions, and operationalizing transformation plans, eGain ensures successful outcomes through constant measurement and analysis.

Cloud-delivered Agility and Security

eGain Cloud offers agile planning, implementation, and optimization, mirroring the successes of industry leaders like Amazon. The secure, reliable, and scalable cloud network provides a safe environment for businesses to introduce rapid changes and stay ahead of disruptive technologies.

Risk-free Digital Transformation with eGain

To ensure that digital transformation goals are met, eGain offers a risk-free pilot service for guided digital innovation. The 'Innovation in 30 Days' program allows businesses to test solutions in real-world scenarios before making investments, fostering bolder digital engagement strategies for rapid growth.

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Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

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Enhancing Customer Engagement with eGain Virtual Assistant for Agents

Transformative Chat Experience

eGain Chat™ offers real-time chat assistance to website visitors, enabling agents to exchange messages, files, web pages, and knowledge base articles both proactively and reactively. Rated #1 by analysts, this solution has revolutionized chat customer support experiences for over a decade.

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Enhance your Website Experience with eGain Virtual Assistant for Agents

Reinforce Your Brand and Engage Visitors

eGain Virtual Assistant for Agents allows you to reinforce your brand at every touchpoint on your website. By deploying a chatbot configured to match your brand's personality, you can create a brand-aligned self-service experience. The virtual assistant can greet users, offer a guided tour of the website, answer FAQs, and conduct surveys. It also escalates issues to live agents and creates a customer portal with FAQs, search, browse, and guided help. With patented Case-Based Reasoning (CBR) technology, eGain ensures that the interactions simulate your best agents, enhancing the customer experience.

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Revolutionize Telco Customer Service with eGain Virtual Assistant for Agents

The Need for Modern Knowledge Management in Telco

In the telecom industry, customer experience (CX) is crucial for digitalization success. However, organizations face challenges due to disparate knowledge silos that hinder seamless customer service. Gartner has identified Knowledge Management (KM) as the top technology to enhance CX, employee experience (EX), and operational performance. Legacy KM systems have fallen short, highlighting the necessity for a modernized approach like the eGain Knowledge Hub to revolutionize how knowledge is managed.

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Revolutionizing Field Service with eGain Virtual Assistant for Agents

Field Service Transformation with AI Knowledge

Field service plays a crucial role in various industries, such as Manufacturing, Utilities, Technology, and Communication Service Providers (CSPs). This white paper dives into the current challenges faced by field service providers and discusses how a modern AI knowledge hub can streamline the entire field service process. Real-world success stories are also highlighted to showcase the benefits of AI knowledge-powered field service transformation.

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Enhancing Customer Service with Generative AI Technologies

Understanding Generative AI

Generative AI is a cutting-edge technology that can generate new content based on existing data or input. It has gained significant attention with the launch of ChatGPT, showcasing its potential in various aspects including knowledge management (KM) to enhance customer experience (CX) and employee experience (EX). Unlike traditional AI, generative AI goes beyond pattern recognition and prediction, creating innovative text, audio, video, and more, opening new doors for creativity and improved business performance.

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eGain Virtual Assistant for Agents