Revolutionize Customer Service in Utilities with eGain Virtual Assistant for Agents

eGain Virtual Assistant for Agents

Revolutionize Customer Service in Utilities with eGain Virtual Assistant for Agents

The Need for a Transformative Solution

In the utilities sector, providing efficient customer service is crucial, yet many consumers struggle to find answers on utilities websites or apps. This leads to lower overall CSAT levels and a negative digital experience. Gartner highlights that poor customer experience (CX) is a significant obstacle to digitalization success, with knowledge silos in organizations hindering CX improvement. Legacy knowledge management (KM) systems have fallen short, emphasizing the necessity for modernization.

Introducing the eGain Virtual Assistant for Agents

eGain's Knowledge Hub™ presents a groundbreaking approach to KM by unifying essential technology components such as content management, AI-powered search, conversational and process guidance, analytics, personalization, and system connectors. This innovative solution leverages AI, machine learning (ML), and analytics to optimize customer interactions, empower agents with accurate responses, and enhance operational efficiency.

Why Choose eGain

With a proven track record in the utilities sector, eGain offers a top-rated SaaS solution tailored for digital-first customer engagement automation. The platform integrates omnichannel hubs for knowledge management, conversations, and analytics, guided by AI and ML technologies. Moreover, eGain ensures security and compliance with industry standards such as PCI, HIPAA, and FedRAMP, while providing domain expertise and over two decades of KM experience.

Success Stories with Leading Utilities

Fortune 500 and major UK utility clients have benefited significantly from eGain's Knowledge Hub™. By implementing NLP search, AI guidance, and personalization capabilities, these utilities witnessed a significant improvement in agent efficiency, reduced training costs, slashed engineer callouts, and enhanced First-Contact Resolution (FCR) rates within a short deployment period. The platform's ease of use, innovation, and business value have garnered trust and success among leading utilities.

Unlock the Power of eGain Virtual Assistant for Agents

By embracing eGain's Knowledge Hub™, utilities can revolutionize their customer service operations, empower agents with AI-driven insights, and enhance overall CX. The platform's comprehensive features, domain expertise, and proven success stories make it a transformative tool for utilities looking to optimize customer interactions, streamline operations, and drive digitalization success.

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Enhancing Customer Service with eGain Virtual Assistant for Agents

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Interactive Customer Support with Virtual Assistant

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Unlocking Business Success with eGain Virtual Assistant for Agents

Overview of Knowledge Management for Dummies

The Knowledge Management for Dummies e-book has been updated with a new chapter on GenAI best practices and success stories. This resource is essential to understanding the critical role of knowledge management in ensuring the success of virtual assistants for customers and contact center agents.

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Transforming Health Insurance Customer Experience with eGain Virtual Assistant for Agents

Revolutionizing Knowledge Management in Health Insurance

In the rapidly evolving Health Insurance market, customer experience (CX) plays a pivotal role. Despite being ranked in the bottom quartile among all industries, the introduction of eGain's Knowledge HubTM has revolutionized the landscape. According to Gartner, poor CX has been a significant barrier to digitalization success, emphasizing the need for knowledge management (KM) solutions. Legacy KM systems have often fallen short, necessitating a modernized approach. The eGain Knowledge Hub unites essential KM elements with AI, ML, and analytics, offering unmatched capabilities for improving CX, employee experience (EX), and operational performance.

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Welcome to Knowledge Base!

KB at your finger tips

eGain Virtual Assistant for Agents