About Us
Project Cost Estimation
Blog
Token AiDOOS Wiki

Welcome to Knowledge Base!

KB at your finger tips

Book a Meeting to Avail the Services of eGain Virtual Assistant for Agents overtime

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Categories
All
CRM
Salesforce
ERP
SAP
Storage and Backups
Purestorage Netapp Nutanix
Cloud
AWS
Computing
IBM
Database
MongoDB MySQL PostgreSQL
DevOps
Docker Kubernetes Jenkins GitLab
Mobile
React Native Android
Web
React Angular PHP
Programming
Python
Products
CNC Software (Mastercam) 3D perception 7shifts ABB EV Charging Infrastructure Accelo Aconex (by Oracle) Act-On Actenum Scheduler Actico Compliance Suite ActiveCampaign Adapt Addepar Adobe Captivate Adyen AG Leader Agrivi AgriWebb Agworld Ahrefs Aidoc AIMS360 Akamai Kona Site Defender Algolia Alis by TalentGuard ALLDATA Repair Allscripts Alpaca Trading Altair HyperWorks Altium Designer AMOS Amplitude Anaplan Anessa Biofuel Optimization AppDynamics Applied Epic Applied Materials E3 Aptean ERP Aptean Food & Beverage ERP Aptima Aquatic Informatics’ WaterTrax Arable Arena Solutions PLM Articulate 360 Asana ASML Twinscan Aspen Plus Biochemical Process Modeling Aurora Solar AspenTech APC Athenahealth Atomwise Audiam Audiomovers AspenTech for Refining Autodesk AutoCAD Autosoft AspenTech Pharma Suite Asset Panda Aveva Marine AssetMark Aveva Pipeline Management AVEVA Process Engineering Suite AVEVA Refining Solutions AVEVA Unified Operations Center Avid Media Composer AVL eSuite AWS Ground Station AWS IoT Greengrass Azure IoT Central Azure Space Backbase BatchMaster ERP Benchling Bentley OpenFlows Bentley OpenRoads Bentley OpenUtilities Bentley Systems AssetWise Bentley Systems – OpenRail beonic BevSpot Bigbelly Smart Waste & Recycling System BigCommerce Automotive Bitly Bitmovin Blackbaud BlackBerry AtHoc Blackboard Learn BlackLynx Blend Blue Yonder WMS Bluebeam Revu Bohemia Interactive Simulations (BISim) Bosch Esitronic Diagnostic Bosch IoT Suite Braintree Bright Biomethane Brightpearl Bringg Browzwear Builder Prime Buildertrend BuildTools BWX Technologies' Nuclear Security Cabinet Vision Cadence OrCAD Cadence Virtuoso CAE Canvas LMS Cargowise One Carrier i-Vu CaterZen CattleMax CDK Global Celtx Cerner Pharmacy ChargePoint Cloud Services Charles River Development Check Point CloudGuard Checkout.com Cin7 Circularise Cisco Umbrella Classcraft ClearDATA ClearMetal ClickFunnels ClickUp Climate FieldView Clir Renewables Cloud Lending (Q2 Software) Cobb Accessport ComplianceQuest ComplyAdvantage Conducttr Conservis Continental Connected Vehicle Copper Coupa by LLamasoft CQG Integrated Client Creatio Creatio marketing CropNutrition CrowdStrike Falcon CyberSource Damarel Darktrace Dassault Systèmes CATIA Dassault Systèmes ENOVIA Dataminr DaVinci Resolve DealerSocket DealHub Decisive Farming Deliverect Deltek Costpoint Demandbase Denso EV Thermal Systems DeSL (Digital Enterprise Software) DigitalOcean DJI Ground Station Pro Docebo DrillPlan by Schlumberger DroneDeploy e-Builder Ecochain EcoVadis Edmentum Edsby EFI Live Tuning EFI Optitex EFI PrintSmith Vision Ellie Mae Encompass Ellucian Banner Elucidat Emerson Ovation Emerson Plantweb eMoney Advisor Enact Systems Enfusion Envestnet | Tamarac Epicor ERP Epicor Parts Network Esko ArtiosCAD Esko WebCenter ETQ Reliance QMS Everbridge eVinci™ Micro Reactor by Westinghouse Exostar SCM Fanuc Automation Fanuc Robotics FarmERP FarmLogs FieldAware Finacle Finastra Fusion FinQuery Flatiron Health FoodLogiQ Fortinet FortiGate FourKites Freshworks GDC Technology GE Digital APM GE Digital Plant Applications GE Digital Predix GE Healthcare FlexFactory GE Vernova Genscape Pipeline Solutions Geofeedia GeoSoftware Geotab GEP SMART Gerber Technology GetAccept Gorgias Greenbyte Energy Cloud Greenlight Guru GreenPrinter GreenSlate Guidewire Software Handshake HawkEye 360 Health Catalyst Herdwatch Hexagon Intergraph CAD Hexagon Manufacturing Intelligence Hexagon MSC Software Hexagon PPM Hexagon Safety & Infrastructure Hexcel HexPly Honeywell Enraf Tank Gauging Honeywell Forge Honeywell Forge for Chemicals Honeywell UOP Ecofining Houzz Pro HP Indigo Digital Press HP Tuners VCM Suite HubSpot CRM IBM i2 IBM Watson Health IFS Applications Illuminate Education Imprivata Indra Air Automation InEight Infor CloudSuite Food & Beverage Infor EAM Infor LN Infor WMS Inmarsat Fleet Data Instapage Insurity Intellect QMS Intergraph SmartMarine 3D Intex ERP Intuitive Surgical da Vinci IONOS Ironclad iSpring Suite John Deere Operations Center Johnson Controls Metasys Juro JustFood ERP Kahoot Kahua Kareo KBC Petro-SIM by Yokogawa Keap Kiinaxis RapidResponse Kinaxis RapidResponse Kisters WISKI KLA YieldStar Klaviyo Knewton Alta Kratos OpenSpace KUKA Robotics KUKA Smart Production Kustomer Landr LeadAngel LeanData Lectra Fashion PLM Leidos Integrated ISR Solutions Linode Lithium Balance BMS Lockheed Martin DiamondShield LogicGate Logility LogiNext Mile LuciadLightspeed (Hexagon) Luma Health Mahle Thermal Management Majesco Mallcomm MAM Software Autopart Manhattan TMS Manhattan WMS Mark43 MASS (Cohort plc) MasterControl Manufacturing Excellence MasterControl Quality Excellence Material Exchange McKesson Pharmacy Management MedeAnalytics Medidata Solutions Medtronic CareLink Medtronic Hugo RAS Mentor Graphics (Siemens) MetricStream Microsoft D365 SCM Microsoft Project MilliporeSigma BioContinuum MindTickle Mirakl Mitchell1 ProDemand MODS (Military Operational Decision Support) Moodle Moody’s Analytics Morningstar Direct MRI Facilities Management MuleSoft MyPath Nautilus Labs Navitaire nCino Nearpod Netafim NetApp Netwrix Auditor NextGen Healthcare NICE Actimize NICE Public Safety Nimble Nutshell Nuvation Energy BMS Nuvolo Office Furniture by Haworth Omnisend OneTrust OneWeb Satellite Services Onfleet Optibus Optimizely ONYX InSight Oracle E-Business Suite Oracle FLEXCUBE Oracle TMS Orion Advisor Tech OSISoft PI System Outgrow OVHcloud PagerDuty Palo Alto Networks Cortex XSOAR Palo Alto Networks Prisma Cloud PandaDoc Panorama Education Parrot Analytics Petrel by Schlumberger Philips HealthSuite PipelineManager by Atmos International Pipeliner CRM PitchBook Pix4Dfields Planet Labs Plex Systems PowerSchool PredictHQ Printavo Procore Project44 Proposify Prospera PTC Windchill Quantifi QuarkXPress Quipli Quorum Distribution Software R1 RCM Rackspace Rapyd ReCharge Reynolds and Reynolds Rightsline Riskalyze Roostify Runway ML S&P Capital IQ Sabre AirCentre Safefood 360 Saipher ATC SAP Defense & Security Sapiens CoreSuite Oracle Cloud SCM Oracle NetSuite Plex Manufacturing Cloud QbDVision Ramco Aviation MRO Suite RedTeam SAP EWM SAP Supply Chain Management SAS Analytics Schoology ScreenCloud Sensia Oilfield Monitoring and Control SentinelOne Serpstat Shift Technology Shift72 ShipBob ShipServ Shopify Plus Shopify Plus for Automotive Shotgun (by Autodesk) Siemens Simcenter Signal Sciences SimCentric Technologies SimCorp Dimension SimScale Simutech Multimedia Skedulo SkillMill by Interplay Learning Skyfii SkyWatch EarthCache Slingshot Orbital Smartsheet for Compliance Snapsheet Solutionreach Soyang Europe Green Materials Sparta Systems TrackWise Sphera Sustainability Management Spire Space Services Splunk Enterprise Security Splunk Industrial IoT Square for Retail StormGeo Stratasys 3D Printers Stripe STRIVR StudioBinder SUSE Swissport Symantec Endpoint Security (Broadcom) Synopsys TCAD Syntasa TalentLMS TankVision by Endress+Hauser Teladoc Health Tenable.io Terminus TexGen Thales CipherTrust Thales Manpack EW Suite Thales TopSky-ATC Thinkorswim Thryv Toast POS TotalEnergies Bio Lubricants TraceGains TraceLink Trimble Construction Trove TurnKey Lender Udemy for Business Unbounce Updox Validic Valmet DNA Automation System Varsity Tutors Veeva CRM Veeva MedTech Veeva Quality Veeva Vault Vendasta Veson Nautical IMOS Platform Viewpoint (by Trimble) Vimeo OTT Virbela Vizient VTS VWO Waste Management Open API by AMCS Waystar Wealthfront Wherefour WindRiver Helix Virtualization Platform WoodCAD|CAM Workday Student Worldpay Wrike Xactly Xerox Paper Recycling XOLV Xtime YCharts Yopto Zendesk Marketplace Zoho Zoho Inventory Zonos Zscaler Web-to-Print by Printful Zuppler ABB Robotics Solutions Alibaba Cloud ANSYS Composite PrepPost Apollo Autodesk BIM 360 Aventri BigCommerce Bizzabo Bloomberg Terminal BookBrush Brella Canva Pro Chartmetric Contentful edX EnergyHub EventPro Granular Helix Core iVvy Venue Management Joomag ManageArtworks MathWorks MATLAB Mobalytics Moocall On24 Pluralsight PressPad Prismm (All Seated) Reedsy RegFox SAP S/4HANA Amwell ANSYS Engineering Simulation Software Autodesk CFD AutoGrid Flex BetterUp Dassault Systèmes SIMULIA Evisort FlippingBook LabWare LIMS SAP TMS Amazon Augmented AI Aquarium V7 Dataloop Encord Encord Galileo Labelbox Voxel51 iMerit Ango Hub Multimodal AI Platform Canva Scalenut Hypotenuse AI Writer Copy.ai RELAYTO Amplience M1-project Imagine.io Aida Social Craftly.AI Typetone Describely Adobe GenStudio for Performance Marketing Astral Contents DashoContent Eden AI hair-style.ai PlanPost AI ZiNK AI Kore.AI Microsoft Copilot Genesys Cloud CX Synthflow Botpress Twixor Guru Qualified LivePerson Leena AI Autonomous Agent Voiceflow Replicant Conversica Rezolve.ai Dixa Assembled Zowie Level AI Moveworks Espressive, Inc. Haptik Rulai Cognigy.AI MeBeBot Intelligent Assistant Supervity Vozy HCL BigFix AEX ViaSay Kenyt Puzzel yellow.ai EVA.ai Verint Messaging Cresta Netomi Omind AiSDR Engagely.ai Floatbot Tiledesk FPT.AI Relevance AI Kindly Yuma AI CoSupport AI Joule AtomChat.io Enjo IntelePeer PolyAI Salesforge Vodex.ai Born Digital Hoory AI Nurix Overchat AI Spotlight.ai UneeQ Accenture Conversational AI Benedic chatbot IA Comm100 Chatbot eGain Virtual Assistant for Agents Fulkrum GPTBots.ai KNO Plus Moveo.AI Neople Qlary AI TailorTask Verint Intelligent Virtual Assistant Agent4 AIgent Atomicwork Clay Research Copilot.Live Cust Debales AI Conversion Agent FlashAI Remplo SeamlessGPT SearchUnify Virtual Assistant (SUVA) SideKick AI Taalk AI Talkdesk Turbo AI Agent Village AI Vinsi AI Wethos AI Wizr AI Studio You.com Deepgram Whisper Hour One Gladia Google Cloud Speech-to-Text Google Cloud Speech-to-Text Microsoft Custom Recognition Intelligent Service (CRIS) Mihup.ai BigHand Speech Recognition Amazon Transcribe Microsoft Speaker Recognition API Krisp ai voice detector Microsoft Bing Speech API Kaldi Resemble AI ArtPro Rev Sayint Speech Recognition API Synth Threads Voicify Azure Custom Speech Service Museum Space ResourceMate Speech to text Symbl.ai The Digital Ark Voicein Yugo (Speech-to-Text) Acapela VaaS GlobalLink Neon AI OneVoiceData Snips Spantel Hospital Direct Speechmorphing Telisma Voxpow Winscribe Speech Recognition ZipScribe AI Squared eMuseum Online Collections Software HeardThat Listener – Reliable Automatic Speech Recognition (ASR) MediaServicesIQ Neuro.net HeardThat

eGain Virtual Assistant for Agents

(Go to Product)

Enhancing Amazon Connect Experience with eGain Virtual Assistant for Agents

eGain Analytics for Amazon Connect™

eGain Analytics for Amazon Connect™ is a robust solution that provides omnichannel analytics and deep customer journey insights specifically designed for Amazon Connect™ users. This tool enables connected analytics, allowing businesses to efficiently measure, manage, and optimize their digital engagement strategies.

Customer Experience Insights

The eGain Virtual Assistant for Agents offers valuable insights into customer experiences, including IVR journey analytics, IVR self-service rates, answer/abandon rates, wait times, and SLAs. This data helps businesses understand customer interactions and improve service efficiency.

Agent Experience Optimization

For agent experience enhancement, the solution captures key metrics such as agent status and reason codes, average handling time (AHT), wrap time, agent-to-agent consults, and more. This data empowers businesses to optimize agent performance and streamline operations.

Business Experience Management

eGain Analytics for Amazon Connect™ provides insights into business experiences by analyzing incoming volumes, utilization rates, occupancy levels, and custom attributes. These metrics enable organizations to make data-driven decisions, improve resource allocation, and enhance overall business operations.

Comprehensive Reporting Capabilities

With features like historical, intra-day, real-time, and detailed reports, businesses can gain comprehensive visibility into their operations. These reports offer valuable insights for strategic decision-making, performance evaluation, and continuous improvement.

Optimizing Contact Center Operations

eGain Analytics Hub simplifies the measurement and management of omnichannel contact center operations. By offering a cloud-based customer engagement hub and augmented agents through eGain Solve, businesses can enhance customer interactions, improve agent efficiency, and drive superior customer experiences.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of eGain Virtual Assistant for Agentsovertime

Enhancing Customer Support with eGain Virtual Assistant for Agents

About eGain Virtual Assistant for Agents

eGain Virtual Assistant for Agents is a cutting-edge solution designed to revolutionize customer support processes. This technology leverages artificial intelligence to provide real-time assistance to agents, empowering them to deliver exceptional service efficiently.

Read article

Enhancing Help Desk Performance with eGain Virtual Assistant for Agents

Industry Challenges

In the realm of help desks, industry challenges include ensuring service levels across all communication channels, be it phone, email, or web. The need to reduce the cost per incident while increasing self-service usage for common queries is paramount. Providing a self-service portal for tracking ticket progress, reducing tier-two escalations, and improving first-time-fix rates are crucial goals.

Read article

Revolutionizing Field Service with eGain Virtual Assistant for Agents

The Challenge of Field Service Complexity

Field service has become increasingly complex, as highlighted by surveys showing that 74% of field engineers find it more challenging. Moreover, the ever-changing knowledge requirements add another layer of difficulty, with 88% of respondents noting the continuous evolution in product servicing knowledge. Additionally, the dissatisfaction with legacy tools and technologies among 50% of field technicians emphasizes the need for a modern solution.

Read article

Enhancing Customer Engagement with eGain Chat Tools and Messaging Solutions

The Importance of Chat in Customer Service

Chat has become a crucial first point of engagement for customers, with digital channels such as live chat playing a significant role. According to Gartner, chat is an imperative channel for customer journeys to begin, especially on mobile devices and web platforms. The report emphasizes the importance of selecting the best approach for connected customer service experiences.

Read article

Enhancing Contact Center Agent Experience with eGain Virtual Assistant

Leveraging Generative AI for Customer Service Automation

Generative AI, combined with knowledge management, plays a critical role in automating customer service processes. By harnessing generative AI technologies, businesses can improve contact center agent augmentation, leading to enhanced customer interactions and operational efficiency.

Read article