Enhance your Website Experience with eGain Virtual Assistant for Agents

eGain Virtual Assistant for Agents

Enhance your Website Experience with eGain Virtual Assistant for Agents

Reinforce Your Brand and Engage Visitors

eGain Virtual Assistant for Agents allows you to reinforce your brand at every touchpoint on your website. By deploying a chatbot configured to match your brand's personality, you can create a brand-aligned self-service experience. The virtual assistant can greet users, offer a guided tour of the website, answer FAQs, and conduct surveys. It also escalates issues to live agents and creates a customer portal with FAQs, search, browse, and guided help. With patented Case-Based Reasoning (CBR) technology, eGain ensures that the interactions simulate your best agents, enhancing the customer experience.

Engage Visitors Longer on Your Website

Keep visitors engaged on your website for longer periods by offering intelligent, multilingual chatbots and guided self-service options. With proactive and reactive live chats, along with contextual FAQs, you encourage exploration and provide valuable support. The goal is to make the website visit memorable and fruitful for the visitors, leading to increased customer satisfaction and loyalty.

Convert Browsers into Buyers

eGain Virtual Assistant for Agents provides real-time assistance to help convert browsers into buyers. By offering one-click access to live agents through click-to-chat and click-to-call functionalities, you can assist customers through complex interactions and guide them effectively on your website. By enabling phone or chat-assisted web collaboration, you ensure that customers find what they are looking for, leading to higher conversion rates and increased sales.

Monetize Customer Interactions Effortlessly

Beyond providing customer support, eGain Virtual Assistant for Agents helps you monetize customer interactions effortlessly. By offering cross-selling and upselling opportunities during conversations, you can grow revenue through captive marketing strategies. The software integrates seamlessly with various channels like email, SMS, and voice to reach out to customers with personalized product notifications. By setting up your email system to include relevant product information as signatures, you can drive interest and sales effectively.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of eGain Virtual Assistant for Agents

Revolutionize Telco Customer Service with eGain Virtual Assistant for Agents

The Need for Modern Knowledge Management in Telco

In the telecom industry, customer experience (CX) is crucial for digitalization success. However, organizations face challenges due to disparate knowledge silos that hinder seamless customer service. Gartner has identified Knowledge Management (KM) as the top technology to enhance CX, employee experience (EX), and operational performance. Legacy KM systems have fallen short, highlighting the necessity for a modernized approach like the eGain Knowledge Hub to revolutionize how knowledge is managed.

Read article

Revolutionizing Field Service with eGain Virtual Assistant for Agents

Field Service Transformation with AI Knowledge

Field service plays a crucial role in various industries, such as Manufacturing, Utilities, Technology, and Communication Service Providers (CSPs). This white paper dives into the current challenges faced by field service providers and discusses how a modern AI knowledge hub can streamline the entire field service process. Real-world success stories are also highlighted to showcase the benefits of AI knowledge-powered field service transformation.

Read article

Enhancing Customer Service with Generative AI Technologies

Understanding Generative AI

Generative AI is a cutting-edge technology that can generate new content based on existing data or input. It has gained significant attention with the launch of ChatGPT, showcasing its potential in various aspects including knowledge management (KM) to enhance customer experience (CX) and employee experience (EX). Unlike traditional AI, generative AI goes beyond pattern recognition and prediction, creating innovative text, audio, video, and more, opening new doors for creativity and improved business performance.

Read article

Enhancing Customer Engagement with eGain Virtual Assistant

Revolutionizing Customer Interaction

eGain Virtual Assistant for Agents offers a cutting-edge solution to improve customer engagement. This AI-driven chatbot acts as a lifelike virtual agent, providing round-the-clock support, enabling users to interact in a personalized and interactive manner on your website. The chatbot is equipped with advanced AI technologies like machine learning and reasoning, allowing it to understand user intent effectively.

Read article

Enhancing Customer Service with eGain Connector for IBM Watson Assistant

Overview of eGain Connector for IBM Watson Assistant

The eGain Connector for IBM Watson Assistant enables businesses to seamlessly integrate IBM Watson AI into their customer service operations. This integration allows companies to deliver omnichannel services at scale by leveraging Watson's powerful AI capabilities. The connector, with its BYOB™ architecture, offers a hassle-free way to incorporate Watson Assistant into the eGain platform without the need for coding. This streamlined integration process eliminates integration costs and accelerates the time to achieve value.

Read article

Welcome to Knowledge Base!

KB at your finger tips

eGain Virtual Assistant for Agents