Empowering Customer Service with Knowledge-Backed GenAI: Webinar Insights

eGain Virtual Assistant for Agents

Empowering Customer Service with Knowledge-Backed GenAI: Webinar Insights

KM Institute Webinar

Learn about the crucial role of knowledge management (KM) in implementing GenAI virtual assistants successfully for customers and contact center agents. Discover how to establish a trusted knowledge foundation, accelerate the knowledge lifecycle, and avoid common pitfalls. Gain valuable insights from early GenAI-knowledge deployments.

KMWorld Keynote

Explore the significance of integrating modern KM systems with GenAI projects to enhance customer experience (CX) and reduce operational costs. Understand how robust KM is foundational to the success of GenAI initiatives and how they can create transformational business value. Delve into stunning success stories and gain actionable ideas for your enterprise.

Chartwell Webinar

Discover how Knowledge-backed GenAI can significantly enhance utilities CX by improving search success rates and accelerating knowledge creation. Learn from real-world examples how a major utility achieved a 6X increase in consumer search success and a 5X acceleration in knowledge creation and curation.

destinationCRM Webinar

Uncover the critical relationship between KM and GenAI for successful customer service initiatives. Gain insights on implementing GenAI with a solid knowledge foundation, accelerating the knowledge lifecycle, and learning from early GenAI-knowledge deployments. Watch the webinar recording for more in-depth information.

HIMSS Webinar

Explore how GenAI impacts customer service in healthcare and understand the essential role of modern KM in ensuring the success of Gen AI initiatives. Learn about key trends, a healthcare success story, and a risk-free approach to integrating GenAI and KM for quick business value.

Webinar featuring ESB Networks

Gain insights from a real-world success story on implementing generative AI in customer service. Learn how ESB Networks, a leading utility company, leveraged Gen AI to enhance CX and EX. Understand the importance of a knowledge foundation for successful Gen AI deployments.

Specsavers webinar

Explore how Specsavers achieved success in digital CX by leveraging knowledge-backed solutions. Understand the importance of providing correct and consistent answers to improve retail CX. Learn from their experience in unifying customer service channels.

eGain webinar

Discover the capabilities of eGain AssistGPT, an AI-powered assistant for automating knowledge management, content authoring, and agent tasks. Learn about top use cases, incorporating them into knowledge management practices, and extending AssistGPT with custom prompts for specific use cases.

eGain and CMSWire webinar

Gain insights into practical customer service use cases for generative AI. Understand how to leverage generative AI in contact center operations to enhance CX, AX, and EX. Learn how to mitigate risks and maximize the value of this disruptive innovation.

eGain and Porsche consulting webinar

Explore how modern knowledge management and lean practices can revolutionize CX and agent experience. Learn how to navigate challenges in the contact center industry using innovative technologies like gen AI and modern knowledge management. Understand the importance of mitigating risks and leveraging disruptive technologies for transformative outcomes.

Knowledge-Powered Employee and CX Transformation at Department of Veteran Affairs

Discover the transformative power of knowledge management in enhancing both customer experience (CX) and employee experience (EX). Learn how KM can drive significant improvements across various facets of the organization, creating a seamless and efficient experience for both customers and employees.

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Enhancing eCommerce Customer Service with eGain Virtual Assistant for Agents

Meeting the Customer Expectations in eCommerce

eGain Virtual Assistant for Agents tackles the escalating volume and expectations in the eCommerce sector. With global online sales soaring to $3.53 trillion, the challenge lies in addressing the 69.80% shopping cart abandonment rate. Customers demand personalized assistance and swift responses, driving the need for solutions like eGain to bridge this gap.

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Transforming IVR Experiences with eGain SmartIVR™

The IVR Problem

Interactive Voice Response (IVR) systems are often plagued by long hold times and confusing menu options that frustrate customers. A survey by Accenture revealed that 85% of consumers dislike traditional IVRs. Businesses lack visibility into the customer experience within their IVR systems, missing essential insights. Moreover, most IVRs lack integration with digital channels, failing to capitalize on the opportunity to divert callers to efficient self-service options.

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Revolutionizing Tech Support with eGain Virtual Assistant for Agents

The Need for Modern Knowledge Management in Tech Industry

In today's tech industry, customer service complexity is on the rise, with 73% of managers noting increased support call complexity. Customer experience (CX) performance for ISPs and mobile device manufacturers is often poor due to ineffective agent practices. Legacy knowledge management systems have often failed to address these issues, highlighting the need for modernization.

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Enhancing Customer Engagement with eGain Virtual Assistant for Agents

Interactive Customer Assistance

eGain Virtual Assistant offers a lifelike, conversational chatbot that provides users with personalized assistance on your website 24/7. Users can interact with the chatbot in a natural way, similar to talking to a human agent. Utilizing AI technologies like machine learning and reasoning, the chatbot understands user intent, making interactions seamless.

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Enhancing Customer Service in Travel and Hospitality with eGain Virtual Assistant for Agents

Self-Service Solutions for Margin Protection

In the travel and hospitality industry, ensuring margins are safeguarded is crucial due to varying transaction values. eGain offers self-service solutions that cater to high and low-value interactions. These solutions include intelligent escalation to email and web chat, as well as collaboration tools to enhance profitability.

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