Introduction to Data Privacy Policy
The eGain Virtual Assistant for Agents aims to provide a comprehensive solution for enhancing customer support privacy. This Privacy Policy covers the information collected when using the eGain website(s) and interacting with eGain Offerings. eGain Corporation is dedicated to protecting individual privacy rights and ensuring responsible information use.
Collection and Usage of Information
eGain collects information through various channels, including user-provided data, platform data for eGain's clients, usage data of eGain Services, support channels, social media, and third-party sources. This data collection includes business contact information, end user data, log file data, and information sourced through social sites or Google APIs.
Data Sharing and Security Measures
The Privacy Policy outlines the sharing of information with eGain's clients, partners, affiliates, analytics providers, and service providers. It also emphasizes the importance of data security, detailing measures to keep collected information secure and the use of cookies for analytics and authentication purposes.
User Access and Compliance
Users are provided with access and choice regarding the information collected. The Privacy Policy ensures compliance with regulatory authorities, including the EU GDPR, Swiss FADP, and UK-GDPR. Users can control the use of cookies and have the right to access, update, or delete their personal data.
Information Management and Updates
eGain highlights the importance of information management and updates, combining collected data to improve services and provide relevant offerings. The Privacy Policy specifies the types of information received, the sources of data, and the processes involved in data collection, analysis, and storage.
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