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Products-DJI Ground Station Pro

DJI Ground Station Pro After-Sales Service Policies

DJI After-Sales Service Warranty

DJI Ground Station Pro offers a comprehensive after-sales service warranty to ensure customer satisfaction. Under the Limited Warranty, DJI guarantees that each product will be free from material and workmanship defects during the warranty period. This warranty covers products purchased from authorized DJI retailers and includes services for diagnosing, resolving, and repairing issues related to normal use.

Coverage and Service Process

The warranty period for DJI products varies by product type and parts, starting from the delivery date or shipping date. To obtain warranty service, customers need to contact DJI's local service center or visit their support website with a valid proof-of-purchase. Charges may apply for services not covered by the Limited Warranty. DJI will attempt to resolve issues remotely, provide software updates, or arrange for repair or replacement if necessary.

Exclusions and Limitations

While the Limited Warranty provides extensive coverage, there are exclusions such as damage from non-manufacturing factors, unauthorized modifications, improper use, environmental conditions, and third-party components. DJI does not cover crashes, unauthorized repairs, or losses related to data stored in the product. Additionally, the company limits its liability for damages, emphasizing the importance of product usage in accordance with their guidelines.

Liability and Warranty Terms

DJI's liability is limited to loss or damage of the product during service or transit, with exclusions for data loss or third-party claims. The warranty terms disclaim all other warranties except those explicitly provided. DJI's entities do not warrant against damages not covered by the limited warranty, maintaining limitations on liability to the amount paid for the product. These provisions aim to protect both DJI and customers, outlining responsibilities and expectations clearly.

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