Ensuring Data Privacy Compliance with Dixa's 3rd Party Services

Dixa

Ensuring Data Privacy Compliance with Dixa's 3rd Party Services

Overview of 3rd Party Services

Dixa provides a detailed list of its sub-processors, both core and modular, along with their locations, purposes, transfer mechanisms, and categories of data processed. Core sub-processors like Amazon Web Services are integral for Dixa's services, handling customer data encompassing full names, messages, phone numbers, and more.

Core Sub-processors

Core sub-processors, such as Elev.io Pty Ltd, Dixa GmbH, and Miuros SAS, are essential for platform development and maintenance. These companies operate in Australia, Germany, and France/Spain, respectively, focusing on enhancing the functionality of Dixa services and handling all customer data within the platform.

Modular Sub-processors for Enhanced Functionality

Modular sub-processors like Twilio, Inc., Avoxi, Inc., and Microsoft Ireland Operations Limited, provide specialized services such as call/text handling technology, VoIP solutions, and AI capabilities for linguistic analytics. These sub-processors cater to specific needs based on add-ons and channels that individual customers utilize.

Data Processing and AI Capabilities

Partners like Humanloop Ltd. and Anthropic Ireland, Limited offer AI and ML platforms that enhance Dixa's services by providing sophisticated data processing and AI capabilities. These entities focus on processing conversations, end-user contact information, and knowledge articles to deliver AI-driven solutions within the Dixa platform.

Additional Support and Integration Partners

Companies like Lab08 ApS and Makes You Local offer integration support and onboarding services to facilitate custom integrations and assist in the onboarding process. These partners may access and manage various customer data within Dixa services, ensuring seamless integrations and efficient onboarding processes.

Ensuring Compliance and Quality Assurance

To guarantee data privacy compliance and maintain quality standards, Dixa engages services like BrowserStack, STATSMART CONSULTING LIMITED, and others for bug reporting, troubleshooting, and improvements relating to AI chatbots. These partners play a crucial role in enhancing the platform's functionality and ensuring a seamless user experience.

Stay Informed and Compliant with Dixa's Sub-processors

By regularly updating its list of sub-processors and notifying subscribers of any changes, Dixa demonstrates a commitment to transparency and data privacy compliance. Customers can trust in Dixa's reliable network of sub-processors that contribute to the platform's efficiency, security, and overall performance.

Further Resources and Exploration

Dive deeper into Dixa's platform, products, and resources including AI chatbots, customer success stories, pricing plans, and support services. Explore the array of features and functionalities that Dixa offers to streamline customer experiences and enhance operational efficiency.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of Dixa

Enhancing Customer Experience with Dixa: A Comprehensive Comparison with Zendesk

Superior Omnichannel Experience

Dixa offers a comprehensive omnichannel platform with all-native channels, including voice at no extra charge. This ensures that your team can communicate seamlessly across various channels, providing a unified customer experience.

Read article

Automating Customer Service Excellence with Dixa Conversation Engine

Efficiency Boost Through Automation

Dixa Conversation Engine empowers businesses to automate repetitive tasks, enabling agents to focus on critical customer interactions. By automating mundane tasks, agents can dedicate their time to priority customers and prevent potential churn, ultimately enhancing overall efficiency.

Read article

Enhancing Customer Support Efficiency with Dixa Agent Hub

Improve your team’s efficiency

Dixa's Agent Hub automates the display of critical customer context, such as past interactions and purchase history, enabling agents to resolve issues promptly. By streamlining workflows, agents are empowered to provide better service, leading to increased customer satisfaction.

Read article

Unlock Customer Service Insights with Dixa Discover

Uncover Valuable Insights

Dixa Discover simplifies the process of accessing customer service data insights by offering intuitive dashboards that provide fast answers to critical business questions. With no coding or spreadsheets required, businesses can easily navigate and interpret their data to drive decision-making.

Read article

Unleashing Intelligent Customer Support with Dixa's Dynamic Knowledge Base

Enhance Customer Service with a Single Source of Truth

Dixa's Dynamic Knowledge Base ensures that customer service agents always have access to the most up-to-date information, eliminating inconsistencies and ensuring a seamless customer experience. By centralizing all essential information in one location, agents can provide accurate and reliable answers quickly.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Dixa