Empowering Your Customer Success & Onboarding Journey with Dixa

Dixa

Empowering Your Customer Success & Onboarding Journey with Dixa

Onboarding: Get Ready to Go Live

Dixa offers comprehensive assistance in setting up your account, training your customer service team, porting phone numbers, verifying email domains, and coordinating the actual go-live process. This ensures a smooth transition into using the Dixa platform with dedicated support from a customer success manager.

Go Live Support and Evaluation

On the day of go-live, expect assistance from the customer success manager with troubleshooting and ensuring a successful launch. The evaluation post-go-live includes feedback collection, adjusting setups for tailored needs, supporting a tiered roll-out plan, and expanding to more channels and countries. The customer success manager remains as the central point of contact throughout.

Ongoing Support and Feature Requests

Dixa provides perpetual support for both admins and agents, including 24/7 chat, email, and daytime phone support along with access to a customer feedback platform for feature requests. Bug reports are addressed promptly, ensuring a seamless user experience. Additionally, Dixa encourages suggestions for enhancing the platform through continuous improvement based on user feedback.

Training Programs and Feedback Mechanisms

Dixa offers training sessions for both agents and admins, typically lasting an hour each. The 'train the trainer' program is also available for scalability. Furthermore, Dixa facilitates feedback and feature requests through a designated platform where administrators can suggest, prioritize, and track the progress of new features. This aligns Dixa's development roadmap with user requirements.

Access to Customer Success Managers

Upon creating an account, customers are connected with a customer success manager who guides them through the onboarding process. These experienced managers provide insights into support team operations, technology usage, and optimizing customer experiences. The managers remain accessible post-go-live for continuous assistance, ensuring a strong customer-provider relationship.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of Dixa

Enhancing Customer Service with Dixa's eBooks & Reports

7 Common Challenges when Implementing AI in Customer Service

Explore the prevalent obstacles faced during AI implementation in customer service and discover effective strategies to overcome them. This ebook delves into the intricacies of integrating AI seamlessly to enhance customer experiences.

Read article

Enhancing Customer Service Efficiency with Dixa Agent Hub

Intuitive Agent Workspace for Improved Efficiency

Dixa Agent Hub offers a seamless and intuitive workspace for agents, consolidating all necessary tools and information onto a single screen. By providing agents with instant access to customer context such as past interactions and purchase history, problem-solving becomes more efficient, resulting in quicker solutions to customer issues.

Read article

Efficient and Flexible Customer Support Solutions with Dixa

Streamlined Setup

Dixa's customer service platform for medium businesses offers a simplified setup process, eliminating the need for multiple plug-ins and add-ons. With Dixa, everything you require comes ready-to-use, ensuring you are not tangled in outdated solutions.

Read article

Ensuring Data Privacy Compliance with Dixa's 3rd Party Services

Overview of 3rd Party Services

Dixa provides a detailed list of its sub-processors, both core and modular, along with their locations, purposes, transfer mechanisms, and categories of data processed. Core sub-processors like Amazon Web Services are integral for Dixa's services, handling customer data encompassing full names, messages, phone numbers, and more.

Read article

Enhancing Customer Experience with Dixa: A Comprehensive Comparison with Zendesk

Superior Omnichannel Experience

Dixa offers a comprehensive omnichannel platform with all-native channels, including voice at no extra charge. This ensures that your team can communicate seamlessly across various channels, providing a unified customer experience.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Dixa