BigCommerce Success Services: Empowering Your Ecommerce Growth

Describely

BigCommerce Success Services: Empowering Your Ecommerce Growth

Customer Success Manager

A Customer Success Manager from BigCommerce offers dedicated insights and recommendations to enhance your ecommerce strategies and business objectives. Acting as a trusted advisor, the Success Manager collaborates with you to grasp your business strategy and suggest solutions for achieving success. They serve as your primary contact within BigCommerce, sharing best practices, new features, and integrations, while keeping you informed of platform updates.

Proactive Outreach

With a BigCommerce Customer Success Manager, you benefit from proactive outreach tailored to help you unlock the full potential of the platform. By having a contact point intimately familiar with your business, you receive continuous support, valuable advice, and guidance on improving your ecommerce performance and growth.

Success Plan

Quarterly, your dedicated Success Manager will craft a personalized Success Plan with innovative ideas to elevate your platform success. These strategies may include tactics for enhancing product performance, SEO optimizations, and expanding into new channels, ensuring you have a well-defined path to achieving your ecommerce goals.

Technical Account Management

BigCommerce's Technical Account Management service offers expertise in resolving complex technical issues and streamlining integrations to enhance your store's functionality. Your Technical Account Manager serves as your advocate within the company, overseeing your store's technical health, providing support case management, and ensuring your store aligns with your business goals.

Technical Runbook

Work closely with your Technical Account Manager to develop a personalized technical reference guide for your store. This resource saves you time on troubleshooting, enabling faster resolution of technical issues and ensuring optimal performance of your BigCommerce store.

Escalation Management

Your Technical Account Manager expedites the resolution of support cases, keeping you updated on bug fixes, feature enhancements, and new functionalities crucial to your business. By managing escalations efficiently, you can maintain a streamlined and high-performing ecommerce operation.

Technical Reviews

Receive regular advice and recommendations from the Technical Account Management team to enhance efficiency and effectiveness on the platform. Stay informed on industry trends and opportunities, empowering you to make informed decisions and focus on growing your business.

BigCommerce University

Access specialized training through BigCommerce University to accelerate your time-to-value on the platform. Offering tailored courses for store management and developer certification, the university equips your team with the knowledge and skills necessary to maximize the potential of the BigCommerce platform and drive operational efficiencies.

Store Set Up and Management

Enhance your store management capabilities by becoming a BigCommerce platform expert through comprehensive training. Gain hands-on experience in front-end design, product creation, order management, and more, enabling you to efficiently manage and optimize your ecommerce store.

Developer Certification

Master BigCommerce's design and API environments with certification courses tailored to developers. Learn how to address merchants' business requirements by leveraging the extensibility of BigCommerce's SaaS platform, empowering you to create unique and tailored solutions for ecommerce success.

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