Deltek Costpoint Cloud Customer Success Plans

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Deltek Costpoint Cloud Customer Success Plans

Professional Plan

The Cloud Customer Success Professional Plan is tailored for organizations with entry-level systems and limited support requirements. This plan offers web support during business hours and provides anytime access to the Deltek Support Center. Customers on this plan have access to a full library of self-paced product training in the Deltek Learning Zone. Success planning is guided under this plan to help organizations maximize the benefits of Deltek Costpoint.

Premier Plan

The Cloud Customer Success Premier Plan is designed for businesses that require increased support coverage and enhanced success services. In addition to the benefits of the Professional Plan, customers on the Premier Plan receive 24x5 web, chat, and phone support. They also have access to services from Deltek's Professional Services team, add-on product training discounts, and a named Customer Success Manager for personalized support.

Signature Plan

The Cloud Customer Success Signature Plan caters to organizations with a sophisticated user base and global enterprise environment. This top-tier plan offers all the features of the Premier Plan along with 24x7 support, access to a Technical Account Manager for service monitoring, and quarterly system status reports. Customers on the Signature Plan benefit from industry benchmarking services, dedicated senior Customer Success Manager support, individualized success plans, and quarterly business reviews.

Contact Us

If you're already a Deltek customer and looking to enhance your support and success services with the Cloud Customer Success Plans, you can log in to your support account to explore the available plans. Alternatively, for more information on how Deltek Costpoint Cloud Customer Success Plans can benefit your organization, you can connect with the Deltek sales team. Deltek's tailored solutions empower project-based businesses across various industries to achieve peak performance in every stage of the project lifecycle.

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