Proactively Guide Users to Value
Gainsight's Product Adoption Software aims to help customers fully adopt your product and realize its complete value. By using detailed usage analytics, Gainsight allows you to surface adoption trends and proactively guide customers towards extracting more value from your product on a larger scale. This translates to a 69% increase in trial conversions and an 8% increase in feature adoption.
Elevate Your Customer Journey
One way Gainsight elevates your customer journey is by leveraging data to bridge gaps between your product and user interactions. By measuring usage across every module and feature, you can gain a better understanding of how customers engage with your product. Additionally, tracking user movements within your product allows you to effectively guide them through key workflows, engaging them with in-app educative engagements and optimizing user workflows.
Optimize Customer Guidance at Scale
Gainsight enables you to provide personalized and timely guidance at scale. With detailed dashboards, you can easily understand usage trends and receive automated alerts when usage drops. You can engage seamlessly across various channels using automated journeys, keeping your customers engaged through email, in-person, and in-product interactions. Moreover, internal teams can align using Customer Goals and Success Plans to guide customers towards desired outcomes efficiently.
Track and Prove the Value of Your Efforts
Tracking and proving the value of your efforts is essential, and Gainsight supports this endeavor by documenting all customer interactions in the Timeline feature. This allows team members to search for important moments and understand the customer's journey effectively. Additionally, Gainsight's health Scorecard accurately reflects dips in customer usage, driving actionable next steps to mitigate risks and ensure adoption milestones are met.
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