Enhancing Product Growth with Gainsight Product Experience Software

Cust

Enhancing Product Growth with Gainsight Product Experience Software

Advanced Product Analytics

Gainsight's Product Experience software offers advanced product analytics that enable data-driven roadmap prioritization to increase user engagement. By providing autonomous feature instrumentation, it reveals the best opportunities for growth. Additionally, path and funnel analysis help shadow user behavior, identify friction points, and mitigate adoption risk. The software also offers native integrations with Customer Success (CS) and Customer Relationship Management (CRM) platforms, allowing product investments to be tied directly to bookings, retention, and expansion.

Native Omni-Channel Engagement

With Gainsight's Product Experience software, scaling onboarding and driving product adoption becomes seamless. Users can utilize easy editing for in-app engagements and onboarding checklists to scale time-to-value. The software also provides native email campaigns to accelerate user activation and increase release awareness. Advanced throttling and prioritization features help avoid user fatigue and maximize engagement across multiple channels.

Closed-Loop Feedback

Gainsight's Product Experience software facilitates broader user input and immediate action on feedback. In-app surveys with intelligent targeting enable collecting user feedback at scale. Customer Effort Score (CES) surveys are included to measure feature usability effectively. Additionally, Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys help focus advocacy programs and risk mitigation strategies based on user feedback.

Up-to-the-Second Data

Make better decisions and iterate rapidly with Gainsight's Product Experience software. The software ensures data-freshness measured in seconds to avoid any loss of productivity. Advanced segmentation capabilities drive personalized engagement without degrading performance. It also supports tracking billions of events per day with zero performance impact, offering a single view of your entire product portfolio across various runtimes, including SaaS, mobile, and desktop environments.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of Cust

Unleash the Power of AI with Gainsight's Cutting-Edge Solutions

Revolutionizing Customer Success with AI

Gainsight's advanced AI technology combined with human insight revolutionizes how businesses deliver customer success. By leveraging cutting-edge Human-First AI, companies can focus on critical aspects while orchestrating intelligent, personalized interactions with customers at an unprecedented scale.

Read article

Unlock Your Potential with Gainsight Pulse+ Certification for Customer Success Managers & Teams

Interactive Learning Experience

Pulse+ offers a dynamic digital companion that combines premium eLearning with industry-grade certifications. Through interactive lessons, videos, and real-world scenarios, professionals can enhance their customer success skills and knowledge.

Read article

Unlocking Success: Gainsight's Comprehensive Book Collection

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Delve into the origin and future of Customer Success in this insightful book written by industry pioneers. Learn how leading companies are leveraging this strategy to reduce churn and foster recurring revenue growth.

Read article

Empowering B2B Customer Experience: Gainsight Solution Overview

All-In-One Customer Experience Data Management

Gainsight CX provides B2B companies with a comprehensive customer experience solution that ensures no customer feedback goes unnoticed. By centralizing all customer experience data, including surveys, meeting notes, online reviews, and more, into a unified platform, businesses can gain a holistic view of customer sentiments and preferences.

Read article

Enhancing Security Measures with Gainsight: A Trusted Enterprise Solution

Certified By Industry Standards

Gainsight is trusted by companies of all sizes and industries to protect their critical customer data. By meeting essential compliance standards, Gainsight ensures that its security model goes above and beyond to meet customer needs.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Cust