Transforming Quality Management with Cresta: Enhance Agent Performance and Cut Costs

Cresta

Transforming Quality Management with Cresta: Enhance Agent Performance and Cut Costs

Optimize Agent Coaching with Precision Auto-Scoring

Cresta Quality Management (QM) provides instant auto-scoring of every conversation, ensuring compliance and performance evaluation with unparalleled accuracy. This allows for targeted agent coaching that yields tangible results, all while significantly reducing QM costs.

Enhanced Visibility and Cost Savings

Cresta's AI technology enables the auto-scoring of 100% of interactions at a fraction of the cost compared to traditional manual sampling methods. This precise transcription accuracy eliminates the need for unreliable and expensive manual sampling, leading to substantial cost savings.

True-to-Life Picture of Contact Center Performance

Generative AI rule definition by Cresta allows for a comprehensive evaluation of agent behaviors across all interactions, providing a realistic overview that cannot be achieved through random sampling or keyword-based detection methods. This holistic approach ensures a fair assessment that considers the full scope of an agent's work.

Drive Better Performance with Outcome-Centric QM

Cresta's Outcome AI identifies key performance drivers and prioritizes them in evaluations, enabling a focus on crucial aspects in every conversation. The QM scores generated by Cresta empower AI-powered recommendations for effective coaching, leading to continuous improvement and enhanced results.

Accelerate QM with AI-Assisted Scoring

Integrating AI auto-scoring with human evaluation allows for optimal quality assurance at a reduced cost. By assessing both human and virtual agents in parallel, a consistent customer experience is ensured, promoting efficiency and effectiveness in coaching and performance management.

Industry-Leading Tools and Insights

Cresta offers industry-unique tools for uncovering critical insights and focusing on essential criteria to drive performance improvements. With generative AI behavioral scoring and unified QM for human and virtual agents, Cresta provides a comprehensive solution for enhancing agent effectiveness and customer satisfaction.

Empowering Enterprise Contact Centers with Competitive Advantage

Fortune 500 companies rely on Cresta to revolutionize Quality Management, turning it from a resource-drain into a key driver of performance. By leveraging Cresta's advanced capabilities, businesses can transform their contact center operations to gain a competitive edge in the market.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of Cresta

Empowering Contact Centers with Cresta's Generative AI Solutions

Cresta Responsible AI Principles

Explore Cresta's dedication to fairness, transparency, privacy, quality, and risk mitigation in the development and deployment of generative AI for top contact centers.

Read article

Unlocking Business Success: Cresta's Comprehensive Resource Library

Discovering Cresta's Voice Platform

Unveil the technology driving Cresta's innovative voice platform through a detailed three-part series. Explore how Cresta handles incoming traffic with customer-specific subdomains, ensuring a personalized experience for every interaction.

Read article

Transforming Contact Centers with Cresta: Revolutionize Conversations with AI Integration

Seamless Integration for Enhanced Contact Center Operations

Cresta offers a seamless integration solution for contact centers, connecting data, insights, and AI workflows to provide a competitive advantage. With a focus on transforming every conversation into a valuable asset, Cresta ensures that businesses can optimize their operations effectively.

Read article

Enhancing Business Insights with Cresta: Revolutionizing AI Analyst Solutions

Revolutionizing Business Insights

Cresta's innovative AI Analyst solution is reshaping the landscape of business insights delivery. By leveraging cutting-edge technology, Cresta provides real-time, data-driven analytics that enable companies to make informed decisions swiftly and effectively.

Read article

Protecting Employee Data Privacy with Cresta Employee Privacy Notice

Overview of Employee Data Privacy

Employee data privacy has become a critical concern in the digital age, with growing concerns about the protection of sensitive information. Cresta's Employee Privacy Notice is designed to address these concerns by outlining how employee data is collected, used, and protected within the organization. This ensures transparency and trust between employees and the company.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Cresta