Empower Your Team with Cresta Agent Assist for Real-Time Support and Guidance

Cresta

Empower Your Team with Cresta Agent Assist for Real-Time Support and Guidance

Real-Time Agent Assistance

Cresta Agent Assist provides agents with real-time guidance, best practices, and AI summaries to enhance their performance and productivity. By offering precise answers and behavioral guidance, every agent can improve their results efficiently.

Behavioral Guidance for Top Performance

With Cresta, every agent can achieve top performance through real-time hints, reminders, and tailored workflows for each conversation. Context-specific strategies empower agents to navigate various scenarios confidently, leading to enhanced customer interactions.

Instant Knowledge Access

Cresta eliminates the need for agents to search for answers by providing real-time knowledge assistance. This feature unifies knowledge sources and delivers precise responses instantly, enabling agents to resolve issues consistently without delays.

Efficient Data Capture with AI Summaries

Agents can focus on customer interactions and work more efficiently with Cresta's AI summary features. These summaries are customizable and generated instantly to streamline post-conversation processes and improve overall productivity.

Enhanced Chat Concurrency

Cresta's chat co-pilot transforms chat-based sales and support teams by increasing efficiency and maintaining exceptional service. By reducing agent typing and offering helpful suggestions, Cresta enables agents to handle multiple chats effectively.

Trust in Cresta Agent Assist

Enterprise contact centers trust Cresta Agent Assist for its precision performance, unified intelligence, and responsible AI practices. With advanced models and seamless scalability, Cresta ensures optimal outcomes and data insights, making every conversation a competitive advantage.

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