Enhancing Customer Experience with Creatio Support Services

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Enhancing Customer Experience with Creatio Support Services

Technical Support and Customer Assistance

Creatio offers expert technical support to all customers globally, ensuring an exceptional customer experience and high satisfaction rates. With four support lines available, customers can access 24/7 customer service and a wide range of services provided by knowledgeable professionals. Whether you need assistance with the platform or products, the support team is there to offer guidance and advice.

Comprehensive Support Services

Creatio's support services cover various areas to meet the specific needs of customers. From self-service options like the Creatio Community and Academy to access to the Knowledge Base in the self-service portal, users have the resources to enhance their knowledge and skills. Customers can also utilize different communication channels such as the Customer Success Portal, email, phone support, and even live screen sharing or co-browsing for real-time assistance.

Consultation Types and Limitations

Creatio offers consultation on platform capabilities, product functionality, business process management, system interface and business logic, analytics and reporting, system administration, and development consultation. However, some limitations apply for citizen developers in certain areas. The Basic Support Package includes up to 5 cases per year for these areas, ensuring that customers receive the necessary guidance within their package.

Additional Support Services and Packages

In addition to basic support, Creatio provides notifications of new releases, critical security updates, early bird release testing, and an individual updates schedule. Customer success management services include onboarding, implementation guidance, and quarterly activity reports. Customers can also opt for additional services like case priority management, guaranteed resolution time, and individual proactive monitoring 24/7. Support packages, including Basic, Business, and Premium, offer different response times and costs based on the subscription level.

Terms and Conditions for Support Packages

Customers purchasing a software subscription are required to buy a support package for the entire subscription period. Support packages are valid for at least one year for all products used by the client, and pricing excludes taxes and fees mandated by law. Only authorized contacts specified in the customer agreement can submit requests to the tech support team. For Creatio Marketplace products, the tech support terms and conditions are detailed on their respective product pages.

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Empowering Business Growth with Creatio's Values

Introduction to Creatio's Values

Creatio, a leading provider of no-code platforms for CRM, sales, marketing, and service solutions, embodies a set of core values that drive their business operations. These values serve as the foundation for their products and services, ensuring that customers receive top-notch support and innovative solutions to fuel their business growth.

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Empowering Business Teams with the No-Code Toolkit by Creatio

The DIY Delivery Model Definition

The DIY (Do-It-Yourself) Delivery Model provided by Creatio's No-Code Toolkit is a foundational approach for delivering no-code projects, following principles from the No-Code Playbook. This model is particularly suitable for small, agile teams aiming to swiftly build and deploy no-code applications without heavy reliance on external IT or development resources. The DIY model empowers business teams to take complete ownership of their projects, from concept to deployment, enabling them to efficiently address business problems and deliver solutions quickly.

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Revolutionize Your Business with Creatio's No-Code Platform

Creatio's No-Code Platform: Driving Change and Accelerating Processes

Creatio's open no-code platform is designed to empower organizations of any size and business model by enabling them to drive change and accelerate their processes. This innovative platform offers a comprehensive solution that allows businesses to streamline their operations, automate workflows, and improve efficiency without the need for complex coding. With Creatio's no-code platform, organizations can easily adapt to changing market demands, enhance customer experiences, and stay ahead of the competition.

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Empowering Businesses with Creatio's Advanced Automation Solutions

Automating Business Processes with Creatio

Creatio offers a range of platform plans tailored to meet the automation needs of various businesses. The Growth plan, priced at $25 per user per month, provides automation solutions for small and medium-sized businesses. It enables these businesses to streamline their processes, increase efficiency, and drive growth. On the other hand, the Enterprise plan, priced at $55 per user per month, is designed for corporate and enterprise clients looking for full-scale automation capabilities. This plan offers advanced features and functionality to support complex business processes. For organizations with advanced automation requirements, Creatio offers the Unlimited plan at $85 per user per month. This plan delivers limitless automation possibilities, catering to the most complex enterprise scenarios. Additionally, Creatio AI is included in all platform plans, enhancing automation capabilities with artificial intelligence.

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