Transforming Healthcare Customer Service with Agentic AI by Cognigy

Cognigy.AI

Transforming Healthcare Customer Service with Agentic AI by Cognigy

AI Agents Revolutionizing Healthcare Customer Support

Cognigy's AI Agents for Conversational AI in healthcare provide seamless and compliant service experiences for patients on various channels and languages. With a 40% containment rate and 97% intent recognition, these pre-trained AI Agents offer automated ticket creation in platforms like Zendesk.

Turnkey Solutions for Healthcare AI Agents

Cognigy's AI Agents offer a range of services including ID&V, appointment management, bill payments, insurance updates, medication queries, digital intake processes, referrals, refill requests, post-discharge engagement, and more. These solutions aim to enhance patient experience and operational efficiency.

Voice Self-Service & Agent Assist for Healthcare

Witness AI Agents in action as they efficiently handle medical device issues and seamlessly transition tasks to live agents. This allows for real-time assistance and ensures a smooth customer support experience in healthcare settings.

Multi-Channel Accessibility for Patients

Cognigy AI Agents support over 30 voice and digital channels, from iMessage to WhatsApp, to reach patients wherever they are most comfortable. This multi-channel approach enhances accessibility and ensures patients receive help conveniently.

Knowledge On Demand for Contextual Support

Cognigy AI Agents come pretrained with support knowledge, industry insights, and enterprise system integration capabilities. This enables them to provide contextual support precisely when patients require assistance, offering personalized and efficient service.

Success Story: Virgin Pulse's AI Integration

Virgin Pulse achieved a 40% containment rate with Cognigy AI Agents integrated into Zendesk LiveChat. The AI Agents showed a 97% intent accuracy score and significantly improved operational efficiency by automating ticket creation and facilitating seamless transitions to live agents.

Secure & Compliant Self-Service Solutions

Cognigy's AI Agents are loved by customers for their secure and compliant self-service capabilities. These solutions offer cutting-edge technology that transforms healthcare customer support, as evidenced by numerous positive reviews across various industries.

Gartner Peer Insights: Recognized Excellence

Cognigy's AI solutions have received acclaim on Gartner Peer Insights for their excellence in providing feature-rich, stable platforms for complex conversational AI deployments. The platform's ability to scale across multiple companies and its robust feature set stand out among users.

Healthcare AI Chatbot Resources

Explore how AI chatbots are transforming the healthcare industry, the benefits and examples of conversational AI in healthcare, and discover how AI-driven tools are revolutionizing customer service. This collection of resources provides insights into the future of AI in healthcare and its impact on patient care.

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