Revolutionize Customer Experience with Cognigy.AI for Banking and Finance

Cognigy.AI

Revolutionize Customer Experience with Cognigy.AI for Banking and Finance

Enhanced Customer Service with Conversational AI Solutions

Cognigy.AI offers Conversational AI solutions for financial services that provide 24/7 assistance, enhancing financial transactions with efficiency, accuracy, and personalization. These AI agents have shown a 99.5% faster response time, a 37% increase in net promoter score (NPS), 68% lower average handle time (AHT), and over three minutes of savings in After Call Work.

Accelerate Time to Value with Preloaded AI Agents

Start with Cognigy.AI to accelerate time to value with ready-made AI Agents for banking. These AI Agents come with pre-built industry-specific templates, terms, and flows, making it easier to design and deploy AI solutions quickly. They are pre-trained on various financial scenarios such as account type comparison, credit card applications, loan and mortgage processes, and more.

Automated Common Processes for Efficiency

Cognigy.AI's AI Agents for banking and finance automate common service processes like freezing a card, reporting travel, checking balances, account updates, and more. By leveraging these automated processes, financial institutions can improve operational efficiency and reduce costs while providing top-notch customer service.

Turnkey Solutions for Banking Needs

Cognigy.AI's Conversational AI Agents for banking offer a range of services including KYC identification & verification, product recommendations, address changes, account inquiries, payment processing, lost card reporting, opening/closing accounts, loan applications, and more. These AI agents provide instant, personalized service, support any voice or digital channel, and are available 24/7.

Ensuring Security and Compliance Out of the Box

Cognigy.AI's AI Agents for banking are designed to be secure and compliant by default. These AI agents comply with GDPR, SOC2 Type II, ISO 27001, ISO9001, PCI DSS, and other industry standards, ensuring that both the financial institution and its customers are protected. Security and compliance are pivotal in the banking and finance sector, and Cognigy.AI's AI Agents prioritize these aspects.

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Revolutionizing Contact Centers with Cognigy Voice Gateway

Enhanced Voice Experiences

Cognigy Voice Gateway combines cutting-edge AI, native voice connectivity, and advanced speech technology to enable businesses to create hyper-realistic voice interactions at scale. This solution empowers enterprises to deliver world-class voice experiences efficiently and effectively.

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Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Deliver Best-in-Class Customer Service with AI

Cognigy.AI offers AI agents for businesses looking to enhance their customer service on Amazon Connect. With a native integration that provides an open choice of components and integrations, businesses can rapidly deploy conversational IVR, virtual agents, and agent assistance. Cognigy holds an AWS Partner status with AWS Conversational AI Competency certification, ensuring cutting-edge contact center solutions.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Cognigy.AI as AI Copilots for Customer Service

Cognigy.AI enables organizations to effectively harness Microsoft Copilot in contact centers, addressing challenges such as selecting the appropriate Language Model for various scenarios, integrating with contact center systems, and ensuring compliance and scalability. It provides a native voice gateway, seamless LLM model swapping, direct connectivity to major contact center platforms, advanced integration capabilities, real-time agent support, and compliance adherence.

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Enhancing Customer Engagement with Cognigy.AI Marketplace

Solution: Leveraging Ready-to-Use Tools

The Cognigy.AI Marketplace offers a wide array of channel connectors, third-party integrations, and multimodal applications to optimize your use of Cognigy.AI. These ready-to-use tools enable effortless implementation and integration into your existing systems.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Empower Your Contact Center with Cognigy's AI Agents

Cognigy.AI offers an innovative solution to create an AI-first contact center by leveraging AI Agents to enhance customer interactions. These AI Agents bring cutting-edge Conversational and Generative AI capabilities to enterprises, marking the initial step towards transitioning to an AI-centric contact center environment. By integrating these AI Agents seamlessly, businesses can harness the full power and potential of AI to deliver consistent and automated self-service experiences across various communication channels.

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