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Cognigy.AI

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Agentic AI: Enhancing Enterprise Contact Centers with Autonomous Conversational AI

About Cognigy

Cognigy is a leading enterprise software provider specializing in Conversational AI automation. The flagship product, Cognigy.AI, revolutionizes customer and employee interactions by automating conversations across various channels such as webchat, SMS, voice, and mobile apps. This platform supports multilingual interactions and is available in both on-premises and SaaS environments.

Our Supply Chain

Due to the nature of being a software provider, Cognigy possesses a streamlined and technology-centric supply chain with minimal involvement in physical goods. The company acknowledges a low risk of exposure to issues like human trafficking, modern slavery, or forced labor within its operational framework.

Actions Taken to Prevent Modern Slavery

In alignment with the Modern Slavery Act 2015, Cognigy has implemented stringent measures to prevent modern slavery and uphold ethical standards. The company ensures safe working conditions, high ethical standards, and social responsibility across its global HR departments. With internal policies emphasizing equal rights and a Code of Conduct, Cognigy promotes a culture of respect and compliance among employees. Mandatory training, whistleblowing hotline, and supplier adherence to legal standards further solidify Cognigy's commitment to combatting modern slavery.


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Revolutionize Customer Service with Agentic AI for Telecommunications

Enhanced Customer Support with AI Agents

Cognigy.AI offers AI Agents for Telecommunications to provide lightning-fast, personalized support to keep customers connected and satisfied. By leveraging Conversational and Generative AI, businesses can transform service experiences, reduce costs, and improve efficiency. Mobily, for example, reduced their first response time by 99.5% across multiple channels while introducing new capabilities such as payments via WhatsApp.

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