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Revolutionize Customer Experience with Cognigy.AI for Banking and Finance

Enhanced Customer Service with Conversational AI Solutions

Cognigy.AI offers Conversational AI solutions for financial services that provide 24/7 assistance, enhancing financial transactions with efficiency, accuracy, and personalization. These AI agents have shown a 99.5% faster response time, a 37% increase in net promoter score (NPS), 68% lower average handle time (AHT), and over three minutes of savings in After Call Work.

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Revolutionizing Contact Centers with Cognigy Voice Gateway

Enhanced Voice Experiences

Cognigy Voice Gateway combines cutting-edge AI, native voice connectivity, and advanced speech technology to enable businesses to create hyper-realistic voice interactions at scale. This solution empowers enterprises to deliver world-class voice experiences efficiently and effectively.

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Enhancing Customer Engagement with Cognigy.AI Marketplace

Solution: Leveraging Ready-to-Use Tools

The Cognigy.AI Marketplace offers a wide array of channel connectors, third-party integrations, and multimodal applications to optimize your use of Cognigy.AI. These ready-to-use tools enable effortless implementation and integration into your existing systems.

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Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Deliver Best-in-Class Customer Service with AI

Cognigy.AI offers AI agents for businesses looking to enhance their customer service on Amazon Connect. With a native integration that provides an open choice of components and integrations, businesses can rapidly deploy conversational IVR, virtual agents, and agent assistance. Cognigy holds an AWS Partner status with AWS Conversational AI Competency certification, ensuring cutting-edge contact center solutions.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Cognigy.AI as AI Copilots for Customer Service

Cognigy.AI enables organizations to effectively harness Microsoft Copilot in contact centers, addressing challenges such as selecting the appropriate Language Model for various scenarios, integrating with contact center systems, and ensuring compliance and scalability. It provides a native voice gateway, seamless LLM model swapping, direct connectivity to major contact center platforms, advanced integration capabilities, real-time agent support, and compliance adherence.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Empower Your Contact Center with Cognigy's AI Agents

Cognigy.AI offers an innovative solution to create an AI-first contact center by leveraging AI Agents to enhance customer interactions. These AI Agents bring cutting-edge Conversational and Generative AI capabilities to enterprises, marking the initial step towards transitioning to an AI-centric contact center environment. By integrating these AI Agents seamlessly, businesses can harness the full power and potential of AI to deliver consistent and automated self-service experiences across various communication channels.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

AI Agents for Sales and Marketing: Boost Revenue and Loyalty

Cognigy's AI Agents excel in proactive outreach by accurately anticipating customer needs, leading to exceptional customer experiences and increased revenue. These agents engage customers with hyper-personalized services, turning interactions into transactions and fueling revenue growth. By leveraging deep insights into customer profiles and context, Cognigy's AI Agents ensure standout service experiences by customizing conversations to align with individual journeys and preferences.

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Cognigy NLU: Empowering Autonomous Customer Service with Cutting-edge Natural Language Understanding

Cutting-edge AI for Customer Service

Cognigy NLU offers advanced machine learning and neural machine translation AI engine, providing unmatched language understanding with minimal training for maximum performance. With a success rate of 99.7% in intent recognition, support for over 100 languages, and 20,000+ prebuilt NLU resources, Cognigy NLU ensures seamless, human-like interactions for exceptional customer service.

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Enhancing Customer Experiences with Cognigy.AI for NICE inContact

Revolutionizing Customer Engagement

Cognigy.AI for NICE inContact offers businesses a powerful solution to enhance customer engagement through Conversational and Generative AI technologies. By incorporating these innovations, businesses can create exceptional customer experiences across all communication channels.

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Agentic AI: Revolutionizing Enterprise Contact Centers with Cognigy.AI

Cognigy Wins Top Supplier Retail 2025 Award

Cognigy, a leading provider of AI-powered customer service solutions, has been recognized with the prestigious Top Supplier Retail 2025 Award by the EHI Retail Institute. This award acknowledges Cognigy's contribution alongside the Schwarz Group in developing the innovative Lidl Instore Voice Assistant (LIVA).

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