Enhancing Enterprise Security with Cisco Umbrella Support Packages

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Enhancing Enterprise Security with Cisco Umbrella Support Packages

Cisco Umbrella Enhanced Support Packages

Cisco Umbrella offers enhanced support packages tailored to meet the specific needs of enterprises, ensuring that customers receive the assistance they require to maximize the benefits of this advanced security solution. With a dedicated focus on customer success, Cisco Umbrella promises rapid resolution of any requests or issues that may arise, providing peace of mind and uninterrupted protection for your network.

Technical Support Coverage

The enhanced support from Cisco Umbrella provides comprehensive technical coverage, available 24x7 via phone and online channels. This continuous support ensures that your organization can reach out for assistance whenever necessary, guaranteeing smooth operations and prompt resolution of any security-related concerns.

Response Targets

For severity 1 or 2 cases, Cisco Umbrella commits to a rapid response time of 30 minutes for phone support, ensuring that critical issues are addressed promptly by skilled professionals. In the case of severity 3 or 4 cases, the response target remains impressive at just 2 hours for phone support, demonstrating the commitment to resolving all issues efficiently.

Customer Testimonial

Viorel Vilcu, Corporate Manager of Information Technology at ATS Automation, highlights the invaluable support received from Cisco Umbrella. The dedicated technical account manager has proven to be a reliable resource, offering guidance and expertise that have been instrumental in ensuring the success of their security measures. Direct access to a Cisco Umbrella resource has become indispensable for their operations, showcasing the tangible benefits of the enhanced support packages.

Premium Support Option

For organizations that require even faster response times and premium support services, Cisco Umbrella offers a premium support package. With a commitment to responding within 15 minutes for severity 1 or 2 cases and within 1 hour for severity 3 or 4 cases, this premium option ensures a heightened level of support for organizations with critical security needs.

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Enhancing Enterprise Network Security with Cisco Umbrella's Secure Access Service Edge (SASE)

Introduction to Secure Access Service Edge (SASE)

The advent of remote work and the migration of critical data and infrastructure to the cloud have necessitated a paradigm shift in network security. In response to these evolving trends, Gartner introduced the concept of Secure Access Service Edge (SASE) in 2019. SASE represents a holistic approach to security that integrates networking and security services in a cloud-based solution, offering protection from edge to edge, encompassing data centers, remote offices, roaming users, and more.

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Enhancing Security and Flexibility with Cisco Umbrella at Room & Board

Challenges Faced by Room & Board

Room & Board, a leading home furnishings retailer, encountered several challenges in adapting to a newly-hybrid business environment. These included the need to connect cloud-based application traffic to the internet quickly, ensuring security without backhauling general internet traffic, securing traffic and data across various endpoints, and implementing a defense-in-depth approach by layering security technologies.

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Cisco Umbrella Data Loss Prevention (DLP) Solution

Protecting Sensitive Data in Outbound Web Traffic

Cisco Umbrella offers a robust data loss prevention (DLP) solution to effectively block sensitive data from leaving your organization through outbound web traffic. This solution is designed to protect your sensitive data in the cloud or prevent it from reaching cloud services, ensuring the security and integrity of your organization's information. By implementing Umbrella multimode cloud DLP functionality, you can analyze outbound web traffic inline and out-of-band, allowing for unified control over sensitive data leaving your network. The deployment and management of this solution are simplified with flexible policies that incorporate pre-built and customizable data identifiers.

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Enhancing Enterprise Network Security with Cisco Umbrella Secure Web Gateway

Understanding Secure Web Gateway (SWG) Solutions

A Secure Web Gateway (SWG) is a critical component in enterprise network security, providing a robust web proxy network security solution that goes beyond DNS layer protection. By filtering web traffic, blocking threats, enforcing policies, and safeguarding data, SWGs play a pivotal role in ensuring a secure online environment for businesses.

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Enhancing Enterprise Network Security with Cisco Umbrella

Introduction to Cisco Umbrella

Formerly known as OpenDNS, Cisco Umbrella is a comprehensive cloud security solution that offers advanced security capabilities beyond traditional DNS-based security. Acquired by Cisco in 2015, OpenDNS now serves as the foundation of Cisco's cloud security strategy. The rebranding to Cisco Umbrella reflects the expanded set of cloud-delivered security services that the platform provides, making it one of the most innovative security solutions in the market.

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