Enhancing Accessibility at Checkout.com

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Enhancing Accessibility at Checkout.com

Commitment to Accessibility

Checkout.com is dedicated to enhancing the user experience for all individuals by ensuring accessibility across our websites and products. As a Disability Confident Employer at level 2, we prioritize inclusivity in all aspects of our operations. Our accessibility steering group actively promotes best practices, and we provide ongoing training and set targets for our design team to enhance accessibility standards.

Accessibility Challenges and Initiatives

While we strive for full accessibility, we acknowledge that certain aspects of our platform may present challenges. Some pages and downloads may not be in plain language, color contrast in pages and documents might be low, heading elements may not be correctly ordered, and images may lack proper descriptions. Additionally, zooming to 200% may disrupt text and layout flow. To address these issues, we are committed to achieving compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

Current Compliance Status and Future Goals

Currently, Checkout.com is partially conformant with WCAG 2.1 level AA. We are actively working towards aligning all elements of our websites with WCAG guidelines. Within the next 12 months, our planned initiatives include conducting an accessibility audit with an external agency, identifying inaccessible content, creating a remediation plan, enhancing our design team's knowledge of accessible design, and establishing governance to ensure future compliance with WCAG Level AA.

Reporting Accessibility Issues

We encourage feedback on the accessibility of our platform to further enhance our efforts. If you encounter any issues or have suggestions for improvement, please reach out to us through telephone, email, or physical mail. Your insights will help us refine our accessibility standards and offer a more inclusive experience to all users.

Conclusion

Checkout.com's commitment to accessibility underscores our dedication to creating an inclusive digital environment for all users. By prioritizing accessibility and actively working towards full compliance with WCAG guidelines, we aim to provide an optimal user experience that caters to diverse needs and preferences. We will continue to evolve our accessibility initiatives, driven by feedback and collaboration, to ensure a seamless and inclusive online experience for everyone.

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