Revolutionize Auto Retailing with CDK Global

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Products-CDK Global

Revolutionize Auto Retailing with CDK Global

Modernize Car Buying and Selling

CDK Global offers cutting-edge digital retailing solutions that go beyond the traditional dealership experience. By integrating online and showroom transactions seamlessly, CDK creates a holistic omnichannel experience for both dealers and customers. This modern approach to car buying and selling not only streamlines processes but also enhances customer satisfaction and engagement.

Measuring Success

CDK Global understands the importance of measuring digital retailing success. Their platform helps businesses increase online engagement by 2x, improve deal efficiency by 70%, and double customer satisfaction. By focusing on these key performance indicators, dealers can enhance their bottom line and grow their business significantly.

Beyond Traditional Retailing

Whether a dealer is just starting to explore digital retailing or wants to fully embrace omnichannel commerce, CDK's platform caters to all needs. The platform seamlessly integrates with dealers' existing CRMs, lending solutions, and website providers, ensuring a smooth transition into the digital retailing space. As the most certified digital retailing provider, CDK Global offers a comprehensive solution for dealers looking to modernize their operations.

Innovative Solutions

CDK Global provides a range of innovative solutions to enhance the car-buying experience. Their Modern Retail platform offers an omnichannel storefront that allows customers to initiate a digital transaction remotely or in the showroom. Additionally, the automated lead response system ensures that car buyers receive quality messages promptly, improving engagement and conversion rates. With features like Trade Valuation, mobile-first technology brings transparency and trust to the trade-in process, helping dealers build stronger relationships with customers.

Dealer Group Advantages

For dealer groups looking to expand their reach, CDK Global offers a Multibrand Marketplace solution. This extends the power of the platform across the entire group, driving traffic to an interactive online marketplace where customers can explore cross-brand inventory and create deals. By leveraging CDK's advanced technologies, dealer groups can enhance their online presence and streamline the car buying process for customers.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book A Meeting To Setup A VDC

CDK Global: Elevating Customer Support to the Next Level

Exceptional Customer Care Portal

CDK Global is dedicated to putting its customers at the core of all activities, ensuring personalized, proactive, and consistent experiences every day. To achieve this, CDK offers exceptional levels of support and care through modern and intuitive tools. The Customer Care Portal serves as a key hub for accessing various support options for all CDK products. From AI-driven self-service to live agent chat, phone support, and online case submissions, the portal provides seamless and efficient assistance around the clock.

Read article

Transforming Automotive Industry with CDK Global Data and Intelligence Solutions

Partnering with ISVs for Data-Driven Success

CDK Global offers Data and Intelligence solutions for Independent Software Vendors (ISVs) to seamlessly integrate and sell to dealers. By partnering with CDK, ISVs gain access to tools that enable them to connect dealers, manufacturers, and providers efficiently, opening up new opportunities and choices for dealerships.

Read article

Unlocking Automotive Success with AI: Insights and Innovations by CDK Global

The Impact of AI in Automotive Industry

The automotive industry is witnessing a transformative shift with the integration of Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP) technologies. CDK Global's recent research showcases that 68% of dealerships have experienced positive impacts on their operations due to AI adoption, reflecting a significant trend in the industry. By surveying nearly 250 executives and department heads, CDK Global's study provides valuable insights into the current perceptions and future prospects of AI in the automotive retail sector.

Read article

Empowering Dealerships with CDK Global's Service Department Solutions

Building Trust and Enhancing Customer Experience

CDK Global's Service Department solutions aim to address the lack of trust that often impacts profits in the automotive industry. By providing dealerships with tools to make car servicing less intimidating for consumers, CDK Global helps build trust and rapport with customers. Through improved communication channels like text, voice, and video, dealerships can ensure that clients understand the repair process better, leading to increased trust and loyalty. By minimizing wait times and increasing efficiency, dealerships can enhance customer comfort and satisfaction.

Read article

Empowering OEMs and Dealer Networks with CDK Global Solutions

The Power of CDK Across the Customer Journey

At CDK Global, their focus is on empowering Original Equipment Manufacturers (OEMs) and Dealer networks to fully serve consumers throughout the entire customer journey, from shopping to owning their vehicles. By ensuring a seamless experience at every touchpoint, CDK helps build trust and loyalty between OEMs, dealers, and customers.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Products-CDK Global