Enhancing Customer Experience: CDK Extends Service Agreement with Holman

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Enhancing Customer Experience: CDK Extends Service Agreement with Holman

Empowering Holman with Innovative Solutions

CDK, a leading automotive retail software provider, has recently announced a multi-year extension of its partnership with Holman, one of the largest privately-owned dealership groups in the U.S. This agreement ensures that Holman's retail dealerships will continue to benefit from the CDK Dealer Management System (DMS) and the Dealership Xperience Modern Retail Suite. These powerful software tools streamline the consumer-to-dealer buying journey, creating a cohesive and enhanced customer experience. Holman, a CDK customer since 2006, has played a crucial role in providing feedback that has influenced the design of industry-leading accounting capabilities, resulting in new workflows that significantly boost productivity and efficiency across operational areas.

Innovative Tools for Seamless Sales Transactions

Holman's collaboration with CDK extends to leveraging the latest advancements in the Modern Retail Suite, including an enhanced desking process. This innovation allows for a seamless and streamlined sales transaction process, facilitating high-quality engagements with consumers both online and in-store. By investing in innovative tools and resources, Holman aims to provide exceptional customer experiences that align with evolving trends in vehicle and service purchasing behaviors. This commitment underscores Holman's dedication to delivering an industry-leading buying experience that meets the dynamic needs of modern consumers.

Continuous Evolution of Solutions for Operational Excellence

As of 2024, CDK software powers the operations of a majority of franchise dealerships in North America, including prominent dealership groups in the U.S. and Canada. Brian MacDonald, president and CEO of CDK, emphasizes the company's commitment to simplifying workflows, streamlining data, and enhancing experiences for both dealers and consumers. The extended partnership with Holman reflects CDK's ongoing evolution of solutions to drive operational efficiency, simplify transactions, and reduce wait times during vehicle sales and service. This collaborative effort underscores the dedication of CDK and Holman to delivering a seamless and innovative experience for customers.

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