Empowering Auto Dealerships with CDK Global's Fixed Operations Solutions

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Empowering Auto Dealerships with CDK Global's Fixed Operations Solutions

Why Trust Matters in Auto Repair Services

In the automotive industry, trust is a crucial element that can make or break customer relationships. CDK Global's Fixed Operations Solutions address the lack of trust that may be hurting profits for auto dealerships. Customers expect their vehicles to be maintained and serviced with the same care and precision as when they first purchased them. By providing transparent and reliable services, dealerships can build trust with customers and ensure they keep coming back. CDK Global helps take the fear out of repairs by making the process more approachable and less intimidating for customers. With tools that facilitate clear communication through text, voice, and video, dealerships can enhance customer understanding and demonstrate their expertise in a way that resonates with consumers.

Driving Service Efficiency and Profitability

Efficiency is key in the fixed operations of auto dealerships. CDK Global's solutions help streamline processes and increase service efficiency to boost profitability. By assisting staff in quickly finding the right parts and completing repair orders promptly, dealerships can enhance customer satisfaction and loyalty. Additionally, leveraging technology-assisted services for vehicles can further instill trust in customers, making them less likely to seek services elsewhere. By focusing on service efficiency and customer trust, dealerships can maximize their fixed ops profits and create a competitive edge in the market.

Expanding Opportunities with CDK Global's Comprehensive Offerings

CDK Global offers a range of solutions for auto dealerships, including Digital Retail, Customer Relationship Management, Dealer Management System, and Fixed Operations. These offerings aim to address various challenges faced by dealerships, from improving sales processes to enhancing customer experiences. By leveraging CDK Global's comprehensive suite of services, dealerships can target areas that may be hindering their growth and profitability. Whether it's optimizing communication channels, implementing digital retail solutions, or enhancing service efficiency, CDK Global provides the tools and support needed to drive success in the automotive industry.

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CDK Global Research Year in Review: Insights for Automotive Dealers

Friction Points 2024 Study

In 2024, the automotive industry saw a return to business as usual, and CDK Global's Friction Points Study offers valuable insights for dealers. This study surveyed over 1,200 car buyers, providing details on dealer strategies, customer satisfaction trends, dealership visit durations, and more. The upcoming edition of the Friction Points Study, set to be revealed before NADA in January 2025, promises even more comprehensive insights.

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Revolutionizing Dealership Recruiting and Retention in the Digital Age

Challenges in Auto Dealership Recruiting and Retention

The current U.S. unemployment rate poses significant challenges for auto dealerships of all sizes in terms of recruiting and retaining skilled staff. With a need to replace a large number of technicians annually and struggles to retain sales professionals, the industry is facing a retention crisis. The 2024 CDK Dealership Workplace Study revealed that a considerable portion of employees are contemplating leaving their current positions, emphasizing the urgent need for effective recruiting strategies.

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Revolutionize Your Dealership Operations with CDK Global's Back Office Solutions

Move Your Whole Dealership Forward

In the fast-paced world of automotive dealerships, having efficient back-office systems is crucial to success. CDK Global's back-office solutions can help you break down walls between departments, providing a clear understanding of how your dealership is running. By removing these obstacles, you can see a more complete picture of your operations immediately, allowing you to make informed decisions and drive your business forward.

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CDK Global Friction Points 2024 Study: Improving Customer Relationships in the Automotive Industry

Understanding Car Buyers' Expectations

In the wake of the pandemic, the automotive industry has made a steady return to its pre-pandemic state by the end of 2023. However, car buyers are still approaching their purchases with heightened expectations influenced by their pandemic experiences. To shed light on these changing dynamics, CDK Global conducted a comprehensive study involving nearly 1,200 car buyers and around 350 dealerships. The aim was to identify pain points and opportunities for improvement in dealerships nationwide over the past year.

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Effective Community College Recruitment Strategies for Automotive Dealerships

Connecting with Community Colleges

Recruiting entry-level staff for your dealership can be a challenging task, but by utilizing community college recruitment strategies, you can proactively seek out talented individuals. With nearly 40% of undergraduates in the U.S. attending community colleges, these institutions are a prime source for young, local, and motivated candidates looking for part-time work or internships.

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