CDK Global: Elevating Customer Support to the Next Level

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Products-CDK Global

CDK Global: Elevating Customer Support to the Next Level

Exceptional Customer Care Portal

CDK Global is dedicated to putting its customers at the core of all activities, ensuring personalized, proactive, and consistent experiences every day. To achieve this, CDK offers exceptional levels of support and care through modern and intuitive tools. The Customer Care Portal serves as a key hub for accessing various support options for all CDK products. From AI-driven self-service to live agent chat, phone support, and online case submissions, the portal provides seamless and efficient assistance around the clock.

24/7 Support Options

Customers can benefit from CDK Global's AI-driven knowledge base search that delivers quick answers to queries at any time. Live agent chat enables users to receive swift and convenient responses to their questions. For urgent matters, speaking with a support agent over the phone is also an option. Additionally, customers can submit online cases 24/7 for less pressing topics, ensuring that all support needs are addressed promptly.

Accessible Support Channels

CDK Global's primary support channels offer a range of options to suit different preferences. Customers can access the Customer Care Portal online or reach out via phone support during the designated hours. The toll-free support number, 866.668.5394, ensures easy contact for all CDK product support needs. Furthermore, CDK has made important support changes to streamline the support process, enhancing customer experience and efficiency.

Operational Support Services

In addition to product support, CDK Global provides operational support services for various needs. Customers can contact the Billing Helpdesk for assistance with billing-related queries or reach out regarding laser device supplies and branded specialty items. Whether it's CDK printer toner, laser printer paper, or other supplies, customers can access support for these essential operational components.

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Transforming Automotive Industry with CDK Global Data and Intelligence Solutions

Partnering with ISVs for Data-Driven Success

CDK Global offers Data and Intelligence solutions for Independent Software Vendors (ISVs) to seamlessly integrate and sell to dealers. By partnering with CDK, ISVs gain access to tools that enable them to connect dealers, manufacturers, and providers efficiently, opening up new opportunities and choices for dealerships.

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Unlocking Automotive Success with AI: Insights and Innovations by CDK Global

The Impact of AI in Automotive Industry

The automotive industry is witnessing a transformative shift with the integration of Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP) technologies. CDK Global's recent research showcases that 68% of dealerships have experienced positive impacts on their operations due to AI adoption, reflecting a significant trend in the industry. By surveying nearly 250 executives and department heads, CDK Global's study provides valuable insights into the current perceptions and future prospects of AI in the automotive retail sector.

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Empowering Dealerships with CDK Global's Service Department Solutions

Building Trust and Enhancing Customer Experience

CDK Global's Service Department solutions aim to address the lack of trust that often impacts profits in the automotive industry. By providing dealerships with tools to make car servicing less intimidating for consumers, CDK Global helps build trust and rapport with customers. Through improved communication channels like text, voice, and video, dealerships can ensure that clients understand the repair process better, leading to increased trust and loyalty. By minimizing wait times and increasing efficiency, dealerships can enhance customer comfort and satisfaction.

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Empowering OEMs and Dealer Networks with CDK Global Solutions

The Power of CDK Across the Customer Journey

At CDK Global, their focus is on empowering Original Equipment Manufacturers (OEMs) and Dealer networks to fully serve consumers throughout the entire customer journey, from shopping to owning their vehicles. By ensuring a seamless experience at every touchpoint, CDK helps build trust and loyalty between OEMs, dealers, and customers.

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Enhancing Customer Engagement with CDK CRM at Mazda Roseville

Powerful Engagement Strategies

Mazda Roseville, led by the dedicated Executive Manager Jason Griffin, prioritizes engaging with customers promptly and effectively to ensure a superior buying experience. With a focus on real-time communication, the dealership excels in engaging with customers within 15 minutes of contact during business hours, setting a high standard for responsiveness and customer service in the digital selling space.

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Products-CDK Global