Carrier i-Vu: Ensuring Safety Measures during Covid-19 Pandemic

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Carrier i-Vu: Ensuring Safety Measures during Covid-19 Pandemic

Adherence to Safety Measures

Carrier Australia, in response to the Covid-19 pandemic, is closely adhering to the directives issued by State and federal governments to ensure the safety and well-being of its employees, clients, and the public. While implementing work-from-home procedures for office staff, technicians and the wider team are extending full support to customers, especially those in essential sectors like Healthcare and Aged care centers.

Customer and Technical Support

For any technical assistance, Carrier's offices are operational from 8 AM to 4:30 PM with a toll-free number available (1300 130 750). Additionally, an after-hours call center remains functional for site requests outside regular hours, ensuring continuous support for customers.

Safety Measures for Service Technicians

Guidelines have been established for technicians to observe necessary health and safety precautions before carrying out any on-site work. This includes provision of personal protective equipment such as N95/equivalent face masks, surgical gloves, and hand sanitizers. Moreover, technicians are conducting site-specific risk assessments and following hygiene protocols during customer site visits.

Spare Parts Availability

Carrier maintains the availability of spare parts to ensure seamless service to customers. By managing inventory efficiently, the company can promptly address any repair or maintenance requirements, supporting the reliability and functionality of its products.

Duration of Safety Measures Implementation

The safety measures outlined for service technicians will be followed consistently until further notice to prioritize the health and safety of both employees and customers. Carrier is committed to upholding these standards for as long as necessary during the ongoing pandemic.

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