Cadence Virtuoso: Empowering Design Teams with Comprehensive Support

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Cadence Virtuoso: Empowering Design Teams with Comprehensive Support

Cadence Support Offerings

Cadence is dedicated to ensuring design teams are highly productive by offering a range of support solutions aimed at reducing time to market and achieving silicon success. The Global Customer Support structure provides customers with access to a broad knowledge base of articles and quick assistance from Cadence technical experts. From basic to premium support, Cadence is committed to keeping your design effort at its peak productivity.

Online Support Portal

The Cadence Online Support provides 24/7 access to a wealth of technical documentation and articles, allowing users to stay informed and resolve issues efficiently. With the support portal, users can log in to access the latest information, download software updates, and interact with knowledgeable technical experts. Whether you're a seasoned user or new to the platform, the online support portal offers a comprehensive resource for all levels of expertise.

Software Downloads and Computing Platform Support

Customers with current maintenance agreements and online support accounts can benefit from software updates available through electronic or CD distribution. Cadence ensures that its technology releases and operating systems are compatible with UNIX and PC platforms, providing a seamless experience for users. This commitment to platform support allows design teams to focus on their projects without worrying about compatibility issues.

Efficient Support Process

Cadence Customer Support is designed to address product issues promptly and effectively. By providing access to a knowledge base, direct collaboration with application engineers, and efficient case resolution processes, Cadence ensures that users receive timely assistance. The global network of Cadence resources further enhances support capabilities, ensuring that design teams receive the necessary help to overcome any challenges they may face.

Customer Support Contacts and Specialized Support

For regional phone and email support, Cadence offers a list of Global Customer Support Contacts, making it easy for users to reach out for assistance. Additionally, following the acquisition of Future Facilities, support for Celsius EC Solver and Cadence Reality DC is available, showcasing Cadence's commitment to providing specialized support for various tools and platforms. Users can also retrieve old NUMECA support cases via the Cadence Online Support portal, demonstrating Cadence's dedication to maintaining support continuity for its customers.

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