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Products-Bohemia Interactive Simulations (BISim)

Efficient Support and Professional Services by Bohemia Interactive Simulations

Support Plan for Software Updates

Bohemia Interactive Simulations (BISim) provides a comprehensive Software Updates and Support Plan to ensure that license holders always have access to the latest releases of their products. This plan not only includes software updates but also grants users access to BISim's global support staff, providing assistance in various areas. By subscribing to this plan, customers can benefit from additional support services, downloads, forums, and more.

Global Support Team

BISim's goal is to offer personalized and efficient support to its customers. With support agents stationed across four continents, the company aims to provide non-automated responses to support inquiries within 24 business hours of ticket creation. This commitment to prompt and quality support ensures that customers can rely on BISim whenever they encounter issues or require assistance with their simulation software.

Professional Services Tailored to Your Needs

In addition to their Support Plan, BISim also offers professional services to help customers meet their unique requirements effectively. The company's team of experts, comprising software engineers, AI programmers, game designers, technical artists, and support specialists, are dedicated to providing maximum flexibility in assisting customers. From scenario development to custom scripting and interoperability issues, BISim's professional services encompass a broad range of solutions tailored to meet specific goals.

Renewable Support Plan

Customers can renew their Software Updates and Support Plan with BISim to continue accessing updates, support, and additional services seamlessly. It is important to note that allowing the support plan to lapse may result in an additional fee for renewal. By ensuring continuous access to support and updates, customers can optimize their usage of BISim's products and maintain a smooth workflow.

Contacting Support

For customers with active support licenses, accessing BISim's global support team is convenient through the customer portal. This platform allows users to connect directly with support agents for any questions, issues, or inquiries they may have. Even if access to the customer portal is not available, customers can still reach out to the support team by filling out a form on the website, ensuring that assistance is always within reach.

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Bohemia Interactive Simulations (BISim) offers professional training courses to enhance the integration of VBS products into military training. Led by knowledgeable instructors, these courses focus on best practices for utilizing VBS software effectively. Participants are engaged through hands-on activities that facilitate a deeper understanding of the platform's capabilities. These courses can be conducted on-site at your location or in one of BISim's offices, providing flexibility and personalized training experiences.

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