Empowering Your Mission with Blackbaud Customer Support

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Products-Blackbaud

Empowering Your Mission with Blackbaud Customer Support

Blackbaud Customer Support: A Trusted Partner

When investing in software technology to advance your organization's mission, having continuous support is crucial to realizing your vision. Blackbaud Customer Support acts as your dedicated partner, committed to your success. With a team of knowledgeable and experienced associates, Blackbaud ensures that you have the resources needed to excel in your mission. The goal is to empower you in making good take over, with comprehensive digital resources and expert support readily available.

Comprehensive Support Services

Blackbaud's Customer Support is available from Monday to Friday, 8:30 a.m. to 6:00 p.m. ET, excluding holidays. This team of support associates is equipped to assist thousands of satisfied customers each day, providing prompt and reliable help. In addition, Blackbaud offers generative AI technology in chatbots and Knowledgebase systems, allowing users to independently resolve basic queries by tapping into a wealth of collective wisdom stored in digital resources.

Access to Knowledgebase and Chat Interface

The Knowledgebase, operational 24/7, is a valuable resource for finding answers independently at any time. Filled with thousands of real-time published solutions, this database ensures that users can address their queries promptly. For more direct assistance, Blackbaud's user-friendly chat interface connects users to support quickly, matching them with the most suitable solutions for their needs.

Efficient Case Management

With the online case portal, Case Central, users can conveniently review closed tickets or add notes and attachments to open cases they are still working on. This system streamlines the communication process, ensuring that all pertinent information is easily accessible. Effective case management is essential for a timely resolution to any issues encountered.

Proactive Support and Training Options

Blackbaud emphasizes the importance of all users in an organization having a solid product knowledge base to expedite the support process. To facilitate this, Blackbaud University offers a diverse range of training options tailored to various roles, learning styles, and situations. The Training Overview provides detailed information on the available resources. Furthermore, Blackbaud's support approach is proactive, personalized, and driven by innovation, guaranteeing a tailored and effective support experience.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book A Meeting To Setup A VDC

Unlocking Donor Lifetime Value and Loyalty with Blackbaud Raiser’s Edge NXT

Maximizing Donor Lifetime Value

Blackbaud Raiser’s Edge NXT, coupled with Blackbaud Merchant Services, offers a comprehensive solution to help organizations enhance donor lifetime value. By leveraging these tools, nonprofits can secure, steward, and manage recurring donors more effectively, ultimately leading to increased loyalty and support. Through advanced features and seamless integration, Raiser’s Edge NXT enables organizations to personalize donor interactions, track donor engagement, and streamline donation processes. This results in a more personalized and engaging experience for donors, encouraging long-term commitment and sustainable relationships.

Read article

Blackbaud Data Subject Rights Request: Securely Manage Your Personal Information

Understanding Data Subject Rights Requests

Blackbaud provides a comprehensive solution for handling data subject rights requests to ensure the protection and privacy of your personal information. By utilizing the forms available on the website, individuals can submit various requests such as deletion, correction, access, and opting out of data sharing. It is essential to note that while some rights may not be absolute due to legal obligations, Blackbaud commits to evaluating each request in compliance with applicable data protection laws.

Read article

Empower Your Team with Blackbaud Certification

Why Certify?

Blackbaud Certification is more than just a badge—it's a validation of your commitment to excellence in nonprofit technology. Certifying with Blackbaud showcases your expertise and dedication, not just to your current organization but to future employers as well. For organizations, certification can lead to increased employee expertise, efficiency, and reduced turnover. Individuals can benefit from improved skills, marketability, and the validation of their Blackbaud credentials.

Read article

Driving Success in Higher Education Institutions with Blackbaud's Customizable Solutions

The Cloud Solution for Higher Education Institutions

Blackbaud offers purpose-built solutions for higher education institutions to drive digital transformation and impact across the campus. The solutions are flexible and scalable, allowing institutions to tailor them according to their specific needs and preferences. With the ability to work the way institutions want, these solutions are designed to increase revenue, drive efficiency, and deepen engagement with alumni, donors, students, and staff.

Read article

Blackbaud - Empowering Nonprofit Organizations with Expert Executive Leadership

Meet Our Executive Leadership Team

Blackbaud boasts a seasoned and accomplished Executive Leadership team that drives the company's mission of empowering nonprofit organizations to fulfill their visions. Leading the charge is Mike Gianoni, the President, Chief Executive Officer, and Vice Chairman of the Board of Directors, along with a team of dedicated professionals in various key roles. From the Chief Financial Officer Anthony Boor to the Chief Marketing Officer Catherine LaCour, each member brings a unique set of skills and experiences to the table, ensuring Blackbaud's continued success in the nonprofit sector.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Products-Blackbaud