Customer Success Manager
BigCommerce Success Services offer a dedicated Customer Success Manager to help advance your ecommerce strategies and achieve your business goals. Your Customer Success Manager serves as a trusted advisor, working closely with you to understand your business strategy and provide tailored recommendations to drive success. They act as an internal advocate, ensuring that you are aware of best practices, new features, integrations, and platform updates relevant to your business. With proactive outreach, your Success Manager will share insights, create a customized Success Plan every quarter, and offer ideas to optimize your platform performance, such as SEO recommendations and strategies to enhance underperforming products.