Empower Your Ecommerce Success with BigCommerce Technical Account Management

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Empower Your Ecommerce Success with BigCommerce Technical Account Management

Customer Success Manager

Glean insights from dedicated experts to advance your ecommerce strategies and business goals. With a Customer Success Manager, you'll have a trusted advisor who will partner with you to understand your business strategy and recommend solutions to help you drive success. Your Success Manager will operate as an extension of your team, proactively sharing best practices, new features and integrations, and ensuring you are apprised of relevant platform updates. Every quarter, your Success Manager will create a Success Plan with new ideas designed to help you maximize success on the platform, including strategies to improve underperforming products, SEO recommendations, and opportunities to grow other channels.

Technical Account Management

Save time and stress solving complicated tech issues with our team of technical advisors. Your Technical Account Manager will work with you to develop a strategy for integrations and apps to configure native and custom functionality to your specifications. Acting as your internal advocate at BigCommerce, your account manager will oversee all aspects of your store's technological health, providing Support case oversight and serving as your internal advocate at BigCommerce. They will also help you develop a technical reference guide tailored to your store, saving you time on diagnostics for faster issue resolution. Moreover, your Technical Account Manager will expedite resolution of Support cases, provide regular updates on bug fixes, feature requests, and new functionality relevant to your business, and offer advice and recommendations to improve efficiency and effectiveness on the platform. By keeping you informed on emerging trends and opportunities, they allow you to focus on growing your business.

BigCommerce University

Tap into training that transforms your business and helps you get a faster time-to-value with specialized training that improves your operational efficiencies and maximizes your potential on the BigCommerce platform. With courses on Store Set Up and Management and Developer Certification, anyone managing your store can benefit by becoming a BigCommerce platform expert. Learn the ins and outs of front-end design, store configuration, product creation, order management, and more. Additionally, master BigCommerce design and API environments with certification courses that enable you to solve business needs for storefront customization, shipping, inventory, marketing, and developing third-party applications. Whether you are a business user or a technical user, BigCommerce University offers training tailored to your specific needs.

Enterprise Growth Package

Let a BigCommerce Growth Coach show you how to turn slow website traffic into a river of eager shoppers ready to buy from you. The Growth Coach guides you in getting the most from your BigCommerce store by helping you discover the right SEO and conversion strategies to propel your business. This package includes in-depth SEO audit, actionable steps to improve SEO, coaching for keyword strategy, backlink portfolios, anchor text, and more. Similarly, it provides a conversion audit, actionable steps to improve conversion, coaching for Home, Category, Product, Checkout page and more, and helps you understand your conversion data from tools like Google Analytics. Whether your growth needs are SEO, conversion, or both, your BigCommerce Growth Coach will be right by your side to help you reach your goals.

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