Empower Your Ecommerce Success with BigCommerce Customer Success Manager

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Empower Your Ecommerce Success with BigCommerce Customer Success Manager

Dedicated Guidance for Ecommerce Excellence

BigCommerce's Customer Success Manager provides dedicated expert insights to propel your ecommerce strategies and business goals. By partnering with a Customer Success Manager, you gain a trusted advisor who delves into your business strategy, recommends solutions, and champions your success.

Proactive Partnership for Growth

Your Customer Success Manager serves as your proactive advocate within BigCommerce, ensuring you are always optimized for growth and success. As an extension of your team, they will share best practices, new features, and important platform updates, keeping you informed and empowered to reach your full potential.

Strategic Success Planning

Quarterly Success Plans crafted by your Success Manager will introduce fresh ideas to enhance your platform performance. These plans may include strategies to boost underperforming products, SEO recommendations, and avenues to explore new channels for growth. This personalized approach aims to maximize your success on the BigCommerce platform.

Technical Account Management for Ongoing Support

With a Technical Account Manager from BigCommerce, you receive continuous post-launch support and advice to keep your store optimized for ongoing growth and success. This expert ensures your technical setup is always aligned with best practices and can address any arising issues swiftly and effectively.

Enhanced Technical Solutions

Technical Account Managers provide valuable resources such as developing a tailored technical reference guide for your store, expediting issue resolution through escalation management, offering technical reviews for efficiency improvements, and overseeing integrations for a seamless technical environment. These services remove technical barriers, allowing you to focus on your business.

Empowering Training for Business Success

BigCommerce University offers specialized training for both business and technical users to enhance their platform proficiency. From store setup and management courses to developer certifications, the training programs empower your team to leverage the full potential of the BigCommerce platform and advance your ecommerce capabilities.

Accelerated Growth with Expert Guidance

The Enterprise Growth Package, led by a BigCommerce Growth Coach, provides actionable strategies to boost website traffic and optimize SEO for increased conversions. From conducting in-depth SEO audits to coaching on keyword strategies and conversion optimization, the Growth Coach guides you towards ecommerce success through strategic insights and proven techniques.

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Empower Your Ecommerce Success with BigCommerce Enterprise Launch Package

Solutions Architecture for Seamless Integration

BigCommerce offers expert Solutions Architecture Services to assist in integrating your systems seamlessly into the platform. By collaborating with a Solutions Architect, you can overcome complexity and design confidently, ensuring a high-functioning, scalable ecommerce store. Your dedicated Solutions Architect will analyze, assess, design, and document your store’s business and technical requirements, mapping the right tools and system integrations for your success.

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Empower Your Ecommerce Success with BigCommerce Technical Account Management

Customer Success Manager

Glean insights from dedicated experts to advance your ecommerce strategies and business goals. With a Customer Success Manager, you'll have a trusted advisor who will partner with you to understand your business strategy and recommend solutions to help you drive success. Your Success Manager will operate as an extension of your team, proactively sharing best practices, new features and integrations, and ensuring you are apprised of relevant platform updates. Every quarter, your Success Manager will create a Success Plan with new ideas designed to help you maximize success on the platform, including strategies to improve underperforming products, SEO recommendations, and opportunities to grow other channels.

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Empowering Unique Customer Experiences with Headless Commerce by BigCommerce

Unmatched Customer Experience

BigCommerce offers headless commerce solutions that enable businesses to create unparalleled and unique customer experiences. With a robust back-end commerce platform and numerous headless integrations, businesses can launch faster and at a lower cost, providing customers with seamless interactions and personalized journeys.

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Empower Your Business with BigCommerce's Commerce-as-a-Service Solution

What is Commerce-as-a-Service (CaaS)?

Commerce-as-a-Service (CaaS) by BigCommerce empowers businesses to create custom ecommerce solutions for their customers using a modern platform. This solution allows companies to tailor their online shopping experiences, offering flexibility and scalability to meet diverse business needs.

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Empowering Your B2B Ecommerce Experience with BigCommerce B2B Edition

Tailored Buying Experiences

BigCommerce B2B Edition offers the freedom to design custom buying experiences tailored to your business needs. Unlike other providers, BigCommerce allows for extensive custom development, providing the flexibility to implement unique features and functionalities. This capability was crucial for Joe Fassbender, Business Transformation Manager at United Aqua Group, as it enabled them to create a system that aligns perfectly with their requirements.

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