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Revolutionizing Product & Design with Benedict Chatbot IA

Unpacking AI Shifts with Benedict Evans

Renowned tech analyst Benedict Evans joins the discussion to delve into the latest AI shifts, including DeepSeek's rapid rise and the ongoing debate between deterministic and probabilistic AI. The conversation provides valuable insights into the future of AI in product design.

Intercom's AI Innovation Strategy

Learn how Intercom is reinventing itself to adapt to the era of AI through discussions on AI-first product development, innovative software shipping rituals, and fundamental shifts in customer service platform strategy. Discover how AI is reshaping the way products are built and the impact it has on customer interactions.

Building an Omnichannel AI Agent with Fin

Explore how Intercom developed the next-generation Fin AI Agent, a truly omnichannel AI technology capable of delivering exceptional customer support over email. Gain insights into the process of creating AI agents that transcend traditional chat-only perceptions.

The Future of AI in Product Design

Get an in-depth look at how AI is transforming the design and development of software, as well as changing the way technology is utilized. Discover the potential of AI in shaping the future of product design and the impact it will have on user experiences.

Designing AI-Driven Experiences

Explore the role of AI in transforming the design process and how it influences the way software is built. Dive into discussions on how AI will revolutionize user experiences, design practices, and the overall technology landscape.

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Intercom’s Engineering Principle: Shaping Solutions for Maximum Customer Value

Importance of Engineering Principles at Intercom

Intercom believes that clear guiding principles are essential for building products and keeping teams aligned. The engineering principle 'shape the solution' is crucial in delivering better customer value and fostering a team of engaged and motivated individuals.

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Empowering Your Customer Service with AI: A Comprehensive 4-step Guide

Step 1: AI Preparation and Setup

Preparing for AI implementation is crucial for long-term success. Define your business goals, such as improving automated resolution rates, response time, customer satisfaction, cost per resolution, and time saved. Get buy-in from your team by communicating effectively, involving them in decision-making, and starting small experiments with AI tools like Intercom's AI Agent Fin.

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Unlocking the Future of Product Design with AI: Insights from Emmet Connolly

Rethinking the Role of AI in Product Design

In the latest episode of Off Script, Emmet Connolly discusses the transformative impact of AI on product design. With AI advancing at an unprecedented pace, designers are reassessing how to create interfaces that mirror human communication effectively. The shift from abstract interfaces to intuitive, human-centric designs marks a significant evolution in the field of product design.

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AI, Psychology, and Customer Support: Revolutionizing Customer Service with Synthesia

Introduction to AI in Customer Support

Constantina Samara, Head of Customer Support at Synthesia, shares insights on how AI is transforming the landscape of customer service. Her expertise in psychology influences her approach to leveraging AI-driven solutions to enhance support efficiency and customer experience.

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Revolutionizing Customer Service with AI: Intercom's Customer Service Transformation Report 2025

The Impact of AI on Customer Service Trends

AI has ushered in a new era in customer service, causing a paradigm shift that has permanently altered the industry's trajectory. Intercom's new Customer Service Transformation Report sheds light on the significant disruptions and opportunities AI brings to support teams worldwide.

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