Introduction to the Agreement
The Intercom Terms of Service, commonly known as the Agreement, outlines the legal relationship between Intercom and its customers. It governs the purchase of subscriptions to online software-as-a-service products and services. This Agreement includes the Additional Product Terms, which are essential to understanding the provisions of the services provided by Intercom.
Effective Date and Entities
The Agreement specifies the Effective Date as the initiation of the Customer's access to the Services or the date of the first Order Form referencing the Agreement. Intercom entities, namely Intercom, Inc. in the USA, and Intercom R&D Unlimited Company in Ireland, cater to customers based on their shipping address, ensuring global service provision.
Modifications and Updates
Intercom reserves the right to modify the Agreement periodically. Changes become effective upon renewal of the Subscription Term or entry into a new Order Form. Customers are notified of modifications through various channels, and acceptance of updated versions is required to continue using the Services. In case of objection, termination options are provided.
Acceptance and Legal Binding
By accepting the Agreement or using the Services, customers agree to abide by all the terms and conditions outlined. The Agreement is legally binding for both parties and includes arbitration provisions for dispute resolution. It is crucial for customers to review the Agreement carefully before proceeding.
Definitions and Key Terms
The Agreement defines important terms such as Affiliate, AUP, Beta Offerings, Contractor, Customer Data, Customer Properties, Dashboard, Documentation, Feedback, and Intellectual Property Rights. Understanding these definitions clarifies the scope of the Agreement and the rights and responsibilities of customers and Intercom.
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