Empowering R&D Success with Benchling Customer Success Solutions

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Empowering R&D Success with Benchling Customer Success Solutions

Understanding Your Success

Benchling's Customer Experience team is dedicated to ensuring the success of biotechnology companies, whether they are global corporations or startups. They provide expert guidance and support, helping you design, implement, and maintain cloud-based solutions tailored to your R&D needs. From the beginning of your Benchling journey, you can trust in a robust solution and ongoing support at every stage.

Comprehensive Support

Benchling's holistic approach to Customer Success includes various components crucial for your R&D team's success. This includes product training to enhance your team's skills, immediate product support from knowledgeable specialists, and advisory services where Benchling's experts can assist in driving long-term success for your organization.

Success Packages for Every Need

Benchling offers different success packages to cater to the diverse needs of R&D organizations. The Standard package provides comprehensive support with responsive product support, self-serve tools, and best practice guidance. For high growth organizations, the Premier package offers premium support with faster response times, custom trainings, and dedicated Customer Success Managers. The Enterprise Premier package caters to larger, complex organizations with 24/7 support, access to technical and account managers, and enterprise solutions architects for advanced optimization services.

In-App Support for Seamless Assistance

Benchling's in-app support feature ensures that users have direct access to customer support through chat. A service-level agreement guarantees timely responses to queries, and Benchling's agile development model ensures that any fixes are promptly rolled out without causing downtime. This relentless focus on customer success is reflected in Benchling's impressive metrics, with high customer retention rates and improved overall product satisfaction.

Customer Testimonials and Success Stories

ElevateBio, a leader in cell and gene therapy, has benefited from Benchling's expert delivery, support, and best practices, highlighting Benchling as a key partner in their success. Such testimonials showcase the value that Benchling's customer success solutions bring to organizations striving for innovation and excellence in R&D.

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