Revolutionize Customer Onboarding with Backbase Solutions

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Revolutionize Customer Onboarding with Backbase Solutions

Enhancing Customer Onboarding for Banks

Backbase offers a comprehensive solution for banks to revolutionize their customer onboarding experience. By leveraging automated, omnichannel onboarding processes, banks can boost their revenue, cut acquisition costs, and provide superior customer experiences. The platform maximizes the share of wallet by increasing product origination rates and streamlining applications, verification, product selection, and account-opening journeys.

Challenges in Traditional Onboarding Processes

Many banks face challenges in delivering seamless onboarding experiences due to legacy infrastructures, siloed systems, and disconnected channels and processes. This results in slow onboarding processes and increased costs. Comparatively, non-automated processes incur 14 times higher acquisition costs than digital-first methods, highlighting the importance of adapting to new technologies.

Key Features of Backbase Onboarding Solution

Backbase's onboarding solution allows banks to wow their customers with a composable approach that enables account-opening in minutes. By reducing the number of steps and processes, minimizing application abandonment rates, and providing customizable templates and design control, banks can tailor user experiences, improve share of wallet, and foster effective cross-selling.

Streamlined Account Opening in 4 Steps

The four-step account-opening process by Backbase includes application, verification, product selection, and account activation. Leveraging Straight-Through Processing (STP) for fast and frictionless experiences, pre-integrated and replaceable KYC/AML offerings for compliance, and highly configurable product selection capabilities, banks can give customers instant digital banking access.

Unified Platform Architecture for Seamless Integration

Backbase's unified architecture eliminates point solutions, enabling channel-agnostic journey orchestration. The platform's composable banking approach allows for modular, industrialized capabilities that coexist alongside existing technologies, providing plug-and-play integrations for enhanced customer-centricity, employee productivity, and personalized digital banking experiences at scale.

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Empower Your Team with Backbase Training & Certification Services

Build Innovative Products with Confidence

Backbase offers a comprehensive training and support program to empower you and your team to build amazing products with confidence. By providing always-on access to resources, tools to build and configure your own apps, and empowering developers with the right tools and documentation, Backbase ensures that you have everything you need to create unique Backbase-powered products.

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Empower Your Retail Banking with Backbase's Comprehensive Solutions

Customer Lifecycle Transformation

Backbase offers retail banks a powerful platform to re-architect their banking services around their customers, covering the full customer lifecycle from acquisition to retention. By leveraging this platform, banks can escape the limitations imposed by outdated legacy systems and enhance user experience to meet the demands of modern customers.

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Transforming Banking with Backbase's Intelligence Services

Harnessing Enterprise-wide Intelligent Automation

Backbase's Intelligence Services empower banks to leverage a unified customer data profile enriched with data from various sources, driving enhanced customer views, analytics, and experiences. By deploying Artificial Intelligence and Machine Learning (AI/ML), manual processes, friction, and costs are significantly reduced. Banks can personalize their capabilities using the unified platform and cutting-edge technologies provided by Backbase, ensuring scalability and efficiency.

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Empowering Ethical Business Practices in Banking: Backbase's Commitment to Combat Modern Slavery

About Backbase

Backbase is a privately funded fintech company founded in 2003, offering an Engagement Banking Platform to financial institutions globally. With a focus on modernizing every phase of the customer lifecycle, Backbase serves large banks, credit unions, and community banks. Headquartered in Amsterdam, Backbase has regional offices across the world, providing a global reach to its clients.

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